Firestone Complete Auto Care MA 02767

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Evan Carling

I have been to many Firestones in the area, all of which I’d never go back to, but I’ll definitely return to this one! With a big winter storm coming, the Raynham Firestone was able to get me in the same afternoon I called for a set of new tires and an alignment. They also had the tires I wanted on-hand which was a huge bonus. I figured with the storm coming it would be busy. I only waited a little over an hour for the mount and balance of 4 tires and an alignment. Generally after I leave, I find the tire pressures blown up over 10 psi higher than normal or the wheels torqued as high as they could go and would have to correct it myself, but everything was done correctly the first time. Care was definitely taken during my visit. The advisors were also extremely helpful and pleasant and even search and applied discounts that were available to me. I am more than satisfied with the service I received and will be back!

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Ken M

Went in before scheduled appointment to have 2 new tires installed and a vehicle inspection. I let them know I would pay for tite rotation for backs to front, then new install new tires in rear, to which she adds to service list. Then reading "Free" rotations if you buy tires, I state those were purchased last year...."Oh, well we will take charge off and take care of it".... 1 hour 40 minutes later (after 3 people were "slipped in" and one actually had 2 new tires and an oil change) and 3 "slip-ins" that were done and gone, I finally get the car, and they didnt totate tires! She then states "Let me see if they have time to do it now"!!!!!! Then shes upset I am upset, and states "well I can see if they can do it"! Are you kidding! Paid services certainly billed and paid, but the "Free" services are forgotten! Then I can get back in line and wait until there other "slip-ins" were done.... For expensive tires with services you dont actually get (but paid for), its not worth it. Dont schedule their service as this puts you last, then dont expect them to execute the service unless your paying for it (well unless you want to wait until they "get a chance"! Never again, and will be talking to Firestone direct as they are accountable for their statement about free rotations. Now i have to ask them if it accounts for "If they get a chance" time....

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Courtney Wyman

I have to say the customer service here is exceptional! I was a walk in at 5:30 on a Friday and they took me in right away. I had run over a screw and thought I needed just a patch. After further inspection, it was actually a blessing in disguise because my tires were really bald on the inside and the alignment was way off. Thank you for the great service!