AutoZone Auto Parts MA 01545

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Katrina Clabby

I purchased a new battery from this AutoZone location and had it installed there. After driving off, my car was running fine. However, shortly after when I stopped to run an errand, my car would not start again. I called the store immediately and felt the response lacked urgency or care. I was told, “Hmm, interesting, maybe it’s your starter.” After explaining that it was not the starter, they then suggested it might be the connections. Luckily, a stranger nearby had tools and offered to help. We discovered that one of the battery bolts had barely been screwed on. This was extremely frustrating, especially after spending $200 on a new battery with installation included. I appreciate that installation is advertised as a complimentary service, but it should still be done properly and safely. Being stranded due to an incomplete installation was stressful and avoidable. I do want to note that the employee who helped with the installation was friendly and kind, which I appreciated. However, the lack of care over the phone and the oversight in installation were disappointing. Overall, this was a stressful experience that could have been prevented with more attention to detail.

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Happy Customer

I visited last week due to issues with my battery, and I couldn’t be more impressed with the service I received. Anthony was incredibly helpful, he went above and beyond to navigate computer system/warrant issue and assist me with my battery. Despite the freezing weather, he was outside troubleshooting and ensuring everything was taken care of. I can't remember the last time I experienced such outstanding customer service! Thank you Anthony!

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Elisha Kline

Super helpful! The gentleman who helped me, too the time to look through multiple new bins from a shipment they just got to find the wiper blades I needed. Then installed them for me and threw away all the trash. Great customer service!