Butler Auto Recycling FL 32503

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Brian Fortier

These days it’s rare to find a business willing to take the extra time to assist the random everyday customer deal with life obstacles after making a purchase. The associates at Butler Auto Recycling exemplify these true and meaningful customer service standards. Let me explain. After purchasing a beautiful C5 Corvette steering wheel from their eBay storefront at a great price, I selected shipping arrangements to my home; like always. Well… life has a habit of changing even the best laid plans and I was forced to attend to family matters out of state. I became worried about porch pirates grabbing my shipment from Butlers, so I contacted them, expecting the usual “Sorry sir, we can’t…..” Well, not the case from these folks. They went above and beyond to insure my package got rerouted to my new destination without any hassle. Furthermore, it arrived ahead of schedule. I tip my hat to Butler Auto Recycling. Great Service, Support and Outstanding prices on High Quality auto parts. These people have your back! Thanks!

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Kevin C. Holland

High praise for this business . Ordered a dash panel for my vehicle and unfortunately it arrived cracked. I let them know right away with photos. I asked for a replacement piece to match or a full refund, they responded quickly letting me know they will ship me another piece. Item arrived a few days later in perfect condition, matched the previous piece and packed better than the previous piece. A great experience. Seller made everything right. Thank you.

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Scott S

Long story, but I was looking for an engine, I saw one online for $2174, which was on the lower side for a 2014 5.3 with 49k miles. They had some engines with more miles, for more money, so it didn't make perfect sense, but it wasn't like a misprint on the price that made it a give away, it still was $2200. So I called, inquired on the engine, I was quoted $2174, I questioned the price to verify it was correct. I was told yes, that is the correct price. I was going to drive 2.5 hours to get it, he told me it would be ready in 2-3 hours. I sent a $500 deposit to hold it, that evening just before they closed I called to verify it would be ready the next morning, I was going to be there when they opened. Salesman was stumbling on his words a lot, and I was told it wouldn't be ready till 1pm the next day, something seemed off. The next morning I called before driving over, I was told the order was locked, he couldn't see what was going on, but transferred me to accounting. Accounting told me there was an issue with the order and the manager would explain it. They got on the phone and said they posted the wrong price for the engine and couldn't sell it. They will be refunding my money. It was listed for a price, I called and confirmed the price with the business, I made a deposit, the price should've been honored after they confirmed it was accurate and accepted my deposit. Secondly, communication was terrible. If I wouldn't have reached out twice after they were aware there was an issue on their end, I'd drove 2.5 hours 1 way just to waste my time and gas. They could've reached out to me. I know the response will be engine was cheaper than average, which it was for them. But I use 3rd party search engines, and there's a few engines out there with 100k or less for 2k or less, and yes, I'll be buying one now. I just thought I'd go with the lower miles for a little more. And there are other motors with similar miles listed in the United States for the same price range as this 49k motor, I just would have a little shipping cost. So the price is not crazy low, or unheard of. The issue is they, the company verified the price when I point blank questioned the price, they took my deposit, they should honor it. And no communication at all from their side.