Firestone Complete Auto Care MI 48071

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Jimmie Duncan

I had a terrible experience at this Firestone location at 32670 John R Rd in Madison Heights, MI and would not recommend it to anyone not even my worst enemy. I called them this morning around 7:30 AM to ask about getting an alignment done on my car. The lady on the phone was friendly enough and said they could fit me in at 2 PM. Great, I thought I showed up a bit early at 1:45 PM to drop it off. When I got there, I noticed a few customers already waiting around. I asked the staff how long it would take, and they told me about two hours. My asked if i could come back in two hours they said No problem, So I dropoff my keys and left. I came back at 3:45 PM, expecting my car to be ready or at least worked on, but it was still sitting in the exact same spot! Not only that, but the same customers from earlier were still waiting, and now there were even more people piled up in the lobby. To top it off, there was some guy in the back yelling and cussing out the poor lady at the front desk. It was completely unprofessional and made the whole atmosphere tense and uncomfortable, So i got my keys and left. This place is a total mess—disorganized, slow, and rude. If I could give zero stars or even negative stars, I absolutely would. Save yourself the headache and go somewhere else!

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Thom Jurek

The staff at the Madison Heights Firestone is ten stars. From the woman at intake whose courtesy and willingness were unparalleled, to Bob who filled out my service or and worked diligently to make the work I needed happen, to the mechanic who worked on my car, I felt paid attention to and completely cared for. I'm done going elsewhere.Great service!

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Rohan Patel

Dishonest and disrespectful branch of Firestone. I took my Mazda3 for oil change with around 35k miles on it. At around 38k miles, the warning signal came up saying the 'low engine oil level'. Upon checking I realized the engine oil was actually low and I was afraid if something wrong with my engine. I changed the oil with correct amount and have been driving, I am at around 45k miles and oil level still good. That shows that they didn't change the oil at all or cheated with the oil quantity. Their dishonesty or negligence (whatever) would have costed me thousands. I also have the lifetime wheel alignment with them. I recently went to this branch for wheel alignment appointment. I had my appointment booked well in advance for 4pm. After generating the work order, they didn't even touch my car for 2 hours. I could see that the car didn't even move an inch in the parking lot. What's the point of booking an appointment! Meanwhile at least 3 other customers came in after me, they knew some technicians or friends with them. And they immediately got attention and priority. They do lot of favoritism. If this branch is only for 'Friends and Family', do mention it before appointment, so that people can book appointment at actual firestone shop. Upon asking for update on my car, the staff member over there (Tony specifically) was very rude and threatening. I have been long time customer of Firestone since my first car in 2018 and always had good experience in other branches. I would say save precious car and time by going to this branch. I wish I could give 0 stars.