LKQ West Florida FL 32425

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Samantha Rich

Calling and reserving part was top notch. Getting to office in bonifay, I wait for the guy to help me, ask him to make sure it will work, didn’t check but I still proceeded to buy part cause I needed it asap. Turned out to be right part. Returned the core $25, guy never came to the counter, woman from office said she would issue refund and if there was a problem not getting the $25 to call back. Ok so if she issued the refund right, why would she mention if there were an issue, she obviously didn’t issue the refund. Been about 1 week and a half and no core refund. I actually liked your business up until this. If you say you’re going to do something do it!!!!! I should not have to waste more time calling you to fix something when you should just have done it in the first place

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Fatih Atay

It has been 42 minutes and still no one has responded. This level of customer service is unacceptable. LKQ headquarters needs to review and take action regarding this branch immediately.

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Melisa Jelliff

17 minutes and still only a very quick “hold please” and hang up. Meanwhile, we spend thousands a month with this company, to get awful customer service 98% of the time. Ordering? Oh they’re amazing! Getting core money back? You’ll get no response, have to call DAILY, all for the core pickup to continually be pushed further and further. Not to mention the fact that they lie and say a driver came or that your core was toppled over in the dirt and couldn’t be picked up - both untrue - (but when confronted with the fact that we have cameras everywhere and show there’s NO footage of a driver arriving or leaving, and your cameras show there’s core perfectly stable on a pallet upright) they ghost you for several days before you ultimately have to call over and over and over again. We’ve started ordering through the Ft Myers office (a whole 8 hours from us) where we actually get decent customer service. LKQ Bonifay is a whole joke.