AutoZone Auto Parts NY 13039

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Rob Dracker

Had a great experience at this AutoZone - they replaced my battery and tail light bulbs quickly and at no extra cost. John D was the technician who helped and he did a great job looking up compatible parts and getting everything installed.

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Mark D'Alberto

Went in this morning to return a wiper blade. Apparently the associate did not know how to do returns, and apologized and then asked the manager for help. He appeared to be too busy to assist as it sounded as if he needed to locate break lines for a customer, so I kept waiting while trying to keep my disabled daughter entertained. Then another associate came in and completed the transaction. I find it very disturbing that a customer who is waiting in the store is not as a priority as one who is on the phone. I believe management needs to review this policy and correct it, as word will get around about this poor customer service.

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Kevin Vergara

Came in for a headlight bulb replacement. It turned out that the light fixture was harder to get to on the passenger side for my Prius 2009 than I had anticipated. It required a lot of maneuvering of parts and I was almost ready to go to the dealer. Despite that, Ron really pushed through and did an amazing job! He also noticed that the wires for my light fixture were exposed and said that was causing some corrosion. So I bought some electrical tape there and he helped patch it up. Overall he was incredibly patient, knowledgeable, and down to Earth. It's people like him that really keep customers coming back, great service, very impressed. I can now drive safely and not be pulled over for missing a headlight. Thanks!!!