O'Reilly Auto Parts NY 10607

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Saddie

Excellent. Drove 32 miles/50mins to this location from Long Island to warranty exchange my Super Start platinum AGM battery. Gentleman at the counter processed it quickly and provided some additional warranty info to keep in mind. Thanks again!!

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Mico2444

I wanted to give the new store a shot even though there are several other options nearby. I was looking for a gas cap and mirror for my truck, simple enough. I went several days because they kept giving me the wrong parts and I had to make three returns. On the last return, the manager gave me a credit for the item but refused to give me a credit for the shipping costs. I was never advised by the clerk that the item was being shipped. I thought the part was coming from an O’Reilly AutoParts warehouse somewhere. I definitely was not told by the clerk that shipping costs would not be refunded if the part was wrong. It was also their fault for ordering the wrong parts after researching on the computer with the VIN of my truck. They were not transparent about the shipping refund policy as I was never advised when I placed the order. The staff there was incompetent and lacked basic communication skills required for a service type job but the worst was the manager by far. The manager was very unprofessional and rude. He, the manager, attempted to repeatedly antagonize and provoke me. The staff had their names visible for customers to see except for the manager. When I asked for his name, he became aggressive and told me to leave the store. I told him I would leave after he gave me his name but he refused. He then walked to me in a threatening manner, physically violated my space by brushing up against me. When I began to record the incident he attempted to grab my cell phone. The manager, who in theory represents the company was very unprofessional to say the least. The manager unnecessarily called the police because he claimed I was causing a disturbance even though I did not yell at all, plus there were no other customers in the store. All I wanted was a full refund and the manager’s name. The police came spoke with both sides and then he refunded my shipping costs. I have had positive experiences in other O’Reilly’s stores but this experience was terrible and extremely disappointing. I hope there is a working camera in the store and corporate can investigate this incident.

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E money 914

5 star because Larissa made sure I was helped and gave me all the right parts and was quick and nice.. everytime I visit she has great energy..thank you