Fox Auto Group, INC. NY 14870

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Audrey Jaynes

Very disappointed in their service department. I took my 2025 chevy equinox there due to noise when I go to turn right or left. When I took my vehicle there dropped it off and explained to them situation they said ok. Later on went down to pick it up the service guy said it stops making the grinding noise once u put it in 2 wheel. He tried telling me all new vehicles when in all wheel drive makes that noise when turning. I explained to him when I bought my vehicle it didnt make the noise then when I was in all wheel so why now. He got snippy with me so I left pretty much un tears cause I know something is wrong. So, I called elm chevy asked for second opinion. Thankfully, they listened and seen there was a bulletin bout the noise and says to flush out the differential. So service tech at Elm chevy did this 3 times and got the noise gone no matter what. He also took the time to explain everything to me and he also told me anymore issues to please bring back !!! So, I then called foxes asked to talk to service manager . I tried explaining to the service manager why I was upset . So, just cause your technician took my car out of all wheel drive and doesnt hear the noise doesnt at all fix the problem !! I felt he should've looked deeper into it !! The service manager was rude and wasnt understanding my frustration and I ended up hanging up on here so that I wouldnt go off. He then calls me back leaves voice message and says sorry we missed the bulletin and glad u got your car fixed !! Very disappointed in foxes from now on I will recommend elm chevy for everything!!

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David Edwards

I have bought 2 trucks here and my wife has also bought 2 vehicles here. Always been a pleasure to work with Fox auto. Kyle is who I normally work with. But both my wife's and my deals have been pretty much the same. Fair trade allowance and yes, I check before I go. If you aren't quite there, we have always met in the middle. We also go to Fox for our service for most everything. Patty in the service department has always addressed our concerns and has been up front and honest. She is a pleasure to see when we are there fore our service work. Give them a look for your next purchase or service, we are pretty sure you won't find a better GM dealer to work with!!! Oh yes, and we drive across the county preferring to work with them. Thank you Fox Auto!! I love this truck!

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Greg Hafer

First time customer and I should have been one 20 years ago! Had an absolutely awesome experience at Fox involving the service area as well as the sales department. Meeting Patty, Jim and Tyler is the start of a long customer/dealership relationship. Thank you for listening, helping and instilling faith in me after the ordeal I had just gone through elsewhere. I, and my family, definitely will be back.