Dexter NY 12151

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Jim Crane

So far waiting for a Common axle for 5 weeks! Still don’t have and still can’t get an answer Why? So much for dealing/buying Local. So far customer service has truly been a problem. Update ! On the 8th week now after being told axle ready to pick up and spent almost 2 hrs in building plus travel only to find out it’s not there ?‍♂️ had to wait for 2 upset customers to finish! STILL HAVE NO ANSWERS! Except maybe I will get end of week! Totally unacceptable cause now that all is paid for I can’t regroup and start over! Will update if I EVER GET PARTS ? Less than 0 stars would be perfect, more calls and can’t get an answer and of course there closed over the weekend so we can start week 9 I guess!! Regroup was possible but now after 8 weeks and no answers so Will PROBABLY junk Trailer and continue to promote Not doing Business with DEXTER ANYTHING ANYMORE! I will think about purchasing a new trailer that has NO DEXTER PARTS ON IT! I’m sure I will be punished for the bad Reviews but SO BE IT Might help the others thinking there ok. FINALLY GOT axle after 1.5 hrs yet again plus 1 hr travel time!! After being told it’s ready for pu yet again!! I’m Hoping it’s correct based on the original numbers but have zero confidence and of course it’s not returnable even though that for the original Tag off the axle!!. PLEASE SPARE YOURSELF SOME PAIN AND GO SOMEWHERE ELSE!! Update trailer back on wheels and ok after another trip for Wrong ubolts and mounting hardware and Maybe my fault on wheel/tire combo. BUT Re pay for Correct stuff and didn’t get Credited for Wrong stuff after 10+ Days $250+ - and Again no Answers!! Guess I was the Stupid one to continue and now I probably have to fight about it! Next post how that works out if company ever care about bad Ratings but somehow I Doubt it. 3 more phone calls and nothing including Corporate office! Time to dispute ALL CHARGES and let company get jerked off by me no answering simple questions!! Now waiting for Corporate to call me!! Last chance Never got a call from Corporate but Gee after an hr or 2 on phone this time! it Magically happens!!! It take a lot to make me Mad but THEY LIT THE FUSE! And I will NEVER DEAL WITH THIS AGAIN! Especially with this Company!

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Rick Bourst

This company absolutely ridiculous. Weeks to get back with a price. No one answers the phone. Save yourself the aggravation. Go online, Ebay,amazon... mystery to me how tyere in business.

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Randy Hilt

The last few times I have tried to purchase something from this location have been absolutely horrendous. I have been trying to purchase a rim and tire for a trailer and had to call and call and call and call and which I finally got through to a call center not even the direct office. It was then confirm that they did have the tire at the location and then I could pick up the next day but when I went to pick up you are not allowed inside after certain hours and was refused my rim and tire. A hell of a way to do business with the local community trying to shop local at a place that is not worried about Anybody but the commercial industry. This will be the last time I pull into the parking lot