Advance Auto Parts NY 13838

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Selaina Porter

After selling my husband a battery and telling him they can install it in our RV the manager came out and said they don’t do RV installs. We did it ourselves and then they yelled at me for telling them I hoped they were proud of themselves since it clearly says FREE BATTERY INSTALLATION twice on their windows and on the website. There were three 20 somethings standing in their air conditioning watch a 79 year old man and his 67 year old wife install a battery they could barely lift together. But we did it and they can kiss the rear end of our RV as we pull out of the lot.

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Mike D

Purchased rotors for my vehicle in Ct and they gave me the wrong parts. Brought them to Sidney ny location and got a refund. Then ordered rear brakes and rotors for the the vehicle. I paid for the whole order which came out to $175.00 with the 20% discount. When I came back to pick them up they were the wrong ones. I asked for a refund and they said they could only give me $156.00 back because they said that was what I paid and I said look at my receipt it shows i paid $200.00 cash and received 25 dollars change and they insisted that I only paid $156.00. And the difference was because of the 20% discount. I said that makes no sense and when I paid for the order they said the pads were instock and the $156.00 was for the rotors ordered.so they were finally going to give me the $156.00 and said I would have to come back and take it up with the sales girl and manager for the difference. I said fine but I asked for the salesman to add up the 156.00 plus 55.00 for the pads showing on the receipt and they did and it came out to 212.00 total before discount. And after the 20% total amount was $175.00 which is what I paid showing on the receipt. So they said ok we will give you a refund after arguing with them for a half hour and they said we have to give you $212.00 back after several times I told them I only paid $175.00. I wasn't going to argue anymore because obviously they had no mathematical skills whatsoever!!so I let them over pay me and I left!!.I will never go back to this store again!! Totally rude, argumentative and incompetent!! I'll go to auto zone across the street.

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Steve McIntosh

Shawn was great! We had just got a new battery for our truck in Maine at an Advance store, but it had less cranking amps to start the truck than what is suggested, so it would start, but a few days later while pulling our RV for several hours, the truck wouldn't start after we stopped for gas without a jump. I called Shawn from the gas station. He said if I could get to his store in Sidney, NY, he could probably help us. We made it to the store, and true to his word, Shawn swapped out our under amped battery for one recommended for our truck. Advance is lucky to have a customer focused manager like Shawn, and we were blessed to have met him! PS. He knows a thing or two about cars!!