Arcos Auto Parts By American Export TX 77037

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Bobby MD

I just want to say that I highly recommend Arcos Auto Parts. I worked with Jordan, who is the manager of sales, and also Gustavo. Both were knowledgable and honest people. They took their time and answered all of my questions and looked up information for me. I needed a 5.7 Hemi for a hemi swap for my 2011 Jeep Wrangler. Jordan was kind and accommodating enough to let me hear the engine run in person. The techs were amazing and checked the oil level before running the 2012 Jeep Grand Cherokee I got the engine from. Jordan even considered whether I'll be staying in town to move me up in the queue to have the engine removed, which meant a lot to me. They were a bit backed up and I live 4 hours away in Louisiana. I had to go back home to take my mother to her doctor's appointment the same day so I told him I can come back whenever. I honestly had such a great experience with Jordan that I ended up getting a 545RFE transmission as well from a 2011 Dodge Ram 1500. Some tips and advice for anyone looking to shop with Arcos Auto Parts. Online chats, texts and emails won't get you responses because they are a bit short staffed I believe and Jordan will give you his undivided attention when you are either on the phone with him or are with him in person. Customer service is paramount with them, and you can tell they genuinely care. When I picked up my engine and transmission a few days ago, Jordan was transparent about a crack in the oil pan and gave me $200 credit back on my credit card to buy a new oil pan, and offered to pay the difference if it was over $200. They were also able to put the engine into the back of my 2-Door Wrangler and the transmission where the passenger seat was removed for it. I wasn't opposed to renting a truck, but they took their time and made it happen for me, which I am grateful for. If I ever need an auto part in the future such as an engine or transmission, I would 100% shop with them again! I'm not sure about the other reviews, but I had an amazing experience. Maybe I'll come back when I upgrade to a 6.4 Hemi and 8HP75 ??️?

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Ashley B

Horrible company to buy engines and transmissions from!! I ordered an engine for a Kia and paid for it via bank transfer ..First red flag I should have stopped there. I ordered the engine beginning of October they sent me the wrong engine ! Took almost 2 months before they sent me the right engine. We installed it to find that the engine is knocking . The vehicle never left my shop now we are at the mercy of Jordan to help us get a replacement engine and Jordan does not return our calls or emails and no one else at that company can help us but Jordan . When doing business with people over the phone and internet good communication is a must without especially when we have product issues and they have been paid in full this is the time when we should hear back from them the most but instead they are hiding behind “Jordan “ and he does not return calls or emails !! Horrible customer service and it by the way things are going it looks like they are not going to stay committed to their warranty obligations.

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Nathan Fairchild

They had the parts i needed and Jarrod was very helpful. They even shipped it to me!