Five Star Auto Storage TX 77020

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Waleed Darwish (Wally Jo)

This is a towing company, they aid people with break-downs, or they tow violaters parking at wrong spots. They have an army of towing trucks, all new, different sizes, very efficient. A violator pays $300 for a radius up to 5 or 6 miles. Wally Jo's shocked and owed!

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Kenedi Jones

If I could give this place zero stars, I absolutely would. From the moment I arrived, I was shocked and disappointed by what I saw. The entire facility was covered in political banners, flags, and signs supporting a specific political figure. It immediately created an uncomfortable and tense atmosphere, which is completely inappropriate for a business that is supposed to serve the general public in a fair and professional manner. No one should have to feel judged or unwelcome based on political beliefs when doing business somewhere. To make matters worse, the lady at the front window was extremely rude, dismissive, and unprofessional. She made no effort to be polite or helpful and acted as though I was a burden for simply asking questions. The overall tone and attitude from the staff were very disrespectful and made me feel completely unwelcome. What truly pushed this experience over the edge was how they handled my car. My vehicle was wrongfully towed even though it was properly registered under visitor parking. They refused to listen when I explained the situation and showed proof, and they would not release my car to me. The way they handled everything was unfair and completely unethical. It felt like they were targeting me for no reason, and to make things worse, I truly believe their behavior was racially motivated. Because of their unprofessionalism and lack of compassion, my grandmother had to drive over an hour away just to help me retrieve my car since it wasn’t in my name. This entire situation caused unnecessary stress, wasted time, and emotional distress. I would strongly advise anyone to avoid this place at all costs. They are unprofessional, biased, and clearly do not treat people equally.

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Talei Smith

If I could give no stars I would. The lady at the window was unprofessional and rude and not very smart. My mom’s truck was towed from an air bnb I was visiting for the weekend. My mother lives in California. She demanded my mother be present to get the car. After I explained that was impossible, she responded back rude and agitated and refused to further help me saying the only possible solution is for my mother to arrive in Houston from California to pick up the vehicle. After I spoke to an attorney, that was furthest from the truth. This was all resolved by printing a simple form from the TDLR reg site and getting it signed. When I presented the form to her she said I completed it wrong and to redo it. She gave me a form she had sitting next to her for me to fill out. So she had the form the whole time and knew that form was all that was needed but told me earlier that there was no other way other than inconveniencing my mother to fly down to Houston to get a car out. Knowingly participating in fraudulent scams to keep the vehicle and accumulate storage fees. This also lets me know that they have pulled this before on unsuspecting customers who fell victim to this scam. PLease be informed and don’t let this savage yard take advantage of you. I will be reporting them to the TDLR commission to complain. I pray this company is shut down or burned down.