Affordable Transmission & Auto Repair TX 77003

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Man Uel

WARNING: Avoid This Business - Retaliation, Extortion, and Defective Work Summary: Defective transmission repair that failed in 2 weeks, refused warranty service, then towed my car and demanded $985 cash ransom while explicitly admitting the charge was retaliation for my negative review. What Happened: 85-Day Nightmare: They kept my 2003 BMW 525i for 85 days (almost 3 months!) for transmission work. When I finally got it back, the repair failed within approximately 2 weeks. Warranty Refusal: Despite their written "2 Month or 2000 Mile" warranty clearly printed on the invoice (RO #684), they absolutely refused to repair the vehicle. They would only offer a "free inspection" - not actual repairs under warranty. Retaliation and Extortion: Instead of honoring their warranty, they: Towed my vehicle back to their shop without authorization Demanded $985 IN CASH to return it EXPLICITLY STATED the charge was partly for "lost business from my Google review" Refused to provide any clear breakdown of these charges Would not repair the vehicle, only release it for cash payment Suspicious Cash Demands: They accepted credit card payments for the initial $4,944 in charges Suddenly demanded the final $985 payment in CASH ONLY Didn't even have change in the drawer - I had to give them $1,000 cash This pattern suggests they're trying to avoid accountability and potentially evade taxes Why This Matters to You: They Retaliate Against Reviews: This business openly admitted to punishing me financially for exercising my right to post an honest review. If you have problems and speak up, expect retaliation. Defective Work: Work that fails in 2 weeks after an 85-day repair is unacceptable, especially from a transmission specialist. Won't Honor Warranties: Their written warranty is meaningless - they simply refuse to perform warranty work when their repairs fail. Extortionate Practices: Towing your car and demanding cash ransom instead of honoring warranties is not legitimate business practice. Cash-Only Red Flags: The sudden switch to cash-only payments, inability to make change, and invoice discrepancies raise serious questions about their business operations. Current Status: I have filed complaints with: Texas Attorney General Consumer Protection Division Credit card company (they sided with the mechanic unfortunately) The business will claim lien rights on a vehicle and threaten collection activities despite providing defective, unwarrantied work. My Advice: Find another shop - Houston has many reputable transmission specialists Document everything if you do use them Never pay cash - use credit cards for consumer protection Get warranties in writing (though they may not honor them anyway) Know your rights - mechanics can't retaliate against honest reviews What I've Learned: The most disturbing part isn't even the defective work - it's the explicit admission that they charged me extra to punish me for my review. This is retaliation against protected consumer speech and potentially illegal extortion. No business should: Keep your car for 85 days only to deliver defective work Refuse to honor written warranties Tow your car and hold it for ransom Demand cash to avoid accountability Openly retaliate against customers who speak up Update: I am cooperating with authorities investigating this business's practices. Other consumers who have experienced similar treatment should document their experiences and file complaints with the Texas Attorney General. Transaction Details: Service: Transmission repair with torque converter Date: April 25, 2025 (after 85-day possession) Invoice: RO #684 Total Cost: $5,824 + $985 cash ransom = $6,809 Warranty: Failed within ~2 weeks, refused by shop DO NOT RECOMMEND

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Isaiah “ZayBoutThatLife” Moss

They took great care of my truck! Got it out of there in one week of work! Easy process! Rich and Ruben treated me like family! And made my grandmother happy in the process! I definitely will refer to others!!! Truck sounds better than new cars on the road!! Thank y’all so much!!!

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Nick Betros

DO NOT TAKE YOU VEHICLE TO THIS SHOP! Alex will talk a good game to get you to bring you vehicle there and tell you one thing and do something different. After having my vehicle for 2 days without hearing anything from them them I called them and they told me I would need to pay $689 to remove and inspect the transmission. At that time I asked them to give me a price worst case scenario to change the transmission and they couldn't give me a price. I should've stopped right there and went and got my vehicle but I tried to have faith since alex made it seem like he knew what he was talking about but do not trust him. I took my vehicle there under the pre tense of it would be around a $1500 repair is what he told me in our initial conversation. Well they called me and said it would be $5300!! I explained to them from the very beginning I only paid $1000 for the car so I did not want to put a whole lot of money into since the car is not worth that to me. They told me that if you get the repair the 689 goes towards it but on the quote they still tried to charge me the 689 along with 255 for towing when I had my vehicle towed there on my own. I argued that I had no problem paying the 689 but I was told that the 189 would fall off if I got repairs. As soon as you start confronting them they say you have to pay in cash only and by tomorrow or you will be charged a storage fee. He does this to prevent chargebacks. Read the reviews. While I was there picking up my vehicle another customer was there picking up their truck and they told me the initial cost was 5500 to fix their truck but when it was all said and done it was over 9000!! Im so glad I cut my losses when I did! On top of all that that gentleman's vehicle was slept in by a homeless person and the inside was DESTROYED while the vehicle was in the possession of this shop!! Save yourself the trouble and money, DO NOT GO THERE!!!