Bigbird's Wrecker Service TX 77657

D

Deanna Coburn

My elderly mother broke down in Lumberton and she called the wrecker big bird towing. The next day I called to speak to the owner because my mother wasn’t given a receipt or paperwork the girl that answered was very ugly claiming she did give paperwork when in fact she had taken it back to change where the car was going and didn’t return my mom’s copy. We needed this to get payment from the insurance company. There was a misunderstanding with all of this because the girl would not talk and explain things that I was asking so my parents stopped payment on the check until we could speak to the owner. My mom went by there with my dad to talk to him he was gone so they waited for him . When he returned and they spoke he was very ugly to my parents and told my mother if she ever needed help again do not call him he wouldn’t come . This is how the owner of a business speaks to 82 year old people .he has been paid also

K

Katie Smith

went to pick up belongings out of my car and had to wait for the guys to show up. unfortunately i didn’t get the guys name he looked to be in his 40’s or 50’s had dark hair and looked extremely grimy, he felt that it was appropriate to make sexist comments “jokes” about female drivers and that women shouldn’t be driving. it made me feel extremely uncomfortable considering i just experienced my first wreck. i felt he had a distain towards woman in general it was definitely a disrespectful, awkward, and uncomfortable experience.

T

Tracy Johnson

Let me just say that I have used big birds wrecker service and so has my family for many years but never again. So my car had an issue that required the local fire department. Probably the most traumatic day I've had in several years. It was obvious to everybody, the firemen. the police the people standing by, but not to big birds wrecker service. The employee dispatched was without a doubt one of the most inconsiderate, disrespectful, unprofessional persons I have dealt with in my life. And I say this with the fact that I have served our country in the military for over 10 years and on 4 different continents. I have dealt with a lot of different situations and people. Now I understand that if the police call a wrecker there are set contract rates for a tow. However, the wrecker service can change that Price. I, like most live paycheck to paycheck. So when I am told the tow will be over $300 plus other fees, I ask to just tow it to a relatives property to avoid other fees. I just cant afford them. They say they can't because the police called, it's a 'County Tow' and a wreck. I replied, it's not a wreck. No other vehicle or property is involved and it is on private property not public property and the police said i can bring it where i want. Now the wrecker driver got a little upset and was like what do you want then. I asked if i could negotiate a cheaper price. The answer was no. Im like i want to pay cash and have it towed to a private residence. Is that ok? I finally got it acknowledged that I could since the car wasn't on public property. But no negotiation on price. Even when I offered just $20 dollars below the regular service price. Really! Is that what we have come to. If I would have not been upset I could have called the same company or any other and had it towed a mile down the road for 100 or 150. But not BIGBIRDS WRECKER SERVICE. I don't care how good there service has been in the past, they lost me and I know I am only one person, but maybe this will cause them to stop and atleast consider there actions and not flat out lie to get a few extra dollars. Call Price Vehicle Service