Advance Auto Parts TX 75104

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Rodney

Very poor customer service here especially from this one particular employee in the picture I've had several instances where he won't help a customer,or is very rude. Tonight I called and asked for a part he kept asking for my phone number instead of looking up the part o explained hey im trying to see if you have it before I drive up there. He refused to look it up unless I gave my number. I've never heard of that. So I drove up there the guy is sitting down watching TV. Then another associate looked it up and said they had the part but he couldn't find it. Im guessing he was new. The associate sitting down would not help the guy just told me to go somewhere else. Smh

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Vancarlus Tennison

Good place to get parts and information for your automotive needs. The staff is friendly and professional. The pics is a staff members whip. Wow the senior leadership needs help. Their employees is a representation of them. Poor training and lack of car knowledge for simple parts that should be in stock such as universal parts. I think the team needs to look into doing something else.. The part business is not your market.

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Shana Fletcher

Santos was amazing! He helped me and watch videos to show me how to change my transmission fluid! He was awesome! Great service!!! Thank you