O'Reilly Auto Parts TX 78109

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Alba A

I was on this side of town getting my brakes worked on by family and we made a few trips to this location. The first trip was not so bad. Found what we needed at a decent price, we left. The next trip we went in to buy a drill. The gentleman that helped us was very nice and helpful. We got the drill and left. The drill was not what we returned it for a different drill. This is where the star rating drops. The girl at the counter told my sister they were the exact same drills and that she didnt know why we were buying the other one. We purchased it anyway and when we got in our truck she was pointing at us then at the drill on the counter. That did not sit well with either of us. It was rather rude. We left hoping we didnt have to make another trip, but the rotors on my vehicle needed replacing also. I call the location and ask about rotors for a volkswagon Tiguan. It was the same girl who we dealt with at the store, she was the only female employee there at the time. She asked if my vehicle was diesel or hybrid which it was neither. I told her once again the make and model of the vehicle and then she sounded like she understood. We went in to get the rotors and she then told me that she didnt know what vehicle I was talking about because I pronounced Tiguan wrong. I pronounced it just as it's spelled (tig-uwan) . She told me it was pronounced Tegan (tee-gun). Entirely wrong. I've never heard any person call the Tiguan a Tegan. She laughed as if she were the smartest in the room only making herself look more foolish than she sounded. My brother then reminded her that there is a ua sound in there and that she may be wrong. We paid and left. Her behavior and attitude were condescending and abrasive for someone who can't pronounce a simple name correctly. She was loud and rude. Another employee walked in and she was rude to him, speaking very loudly asking him what her name was, if it was maam or Brandy. Highly unnecessary behavior. I will not be returning to this location. I've always had good experiences with o'Reilly, but that employee made it so bad I dont want to return to that store. She also deterred 3 more people from visiting that location. Her behavior was horrendous.

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Nicholas Gonzalez

Few weeks back, I came in to test a used alternator before replacing it. Fortunately I was greeted and helped right away. The team member ran it to the machine and unfortunately it tested out as a bad alternator. The overall experience was great. No line, employees were nice and helpful. Ive got no complaints.

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Terry M Peoples

Never had an issue when ordering parts online or in-store. My #1 go to for parts and accessories.