Reliable Towing & Truck Repair LLC TX 78840

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Jodi Whitlock

My vacation was not off to a good start when I hit a deer with my rental car. Phil showed up quickly and towed us to the closest rental place. He very kindly helped my mom into the cab of his truck and answered questions to help put us at ease. At the rental location, he waited until we had a new car lined up and moved all of our luggage to the new car. He was very patient and kind during a truly stressful morning. I so appreciated his calm presence.

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Mary Sanchez

Lady that works there is very rude. We had called at 8am and was told we had to wait until 12, when their posted sign says on Saturday they are open from 8 to 12. She told us to meet her and ended waiting over 30min. then when we called her at 12, she says are you near by, we said yes we got there and again waited almost 30 mins we called her back and her statement was “you want your car right” and hung up… wow what professionals … My daughter was a victim of assault and the Val Verde Sheriffs department had her car towed. Just because your car was towed does not mean you treat them like dirt. We paid the 316 and given rude attitude the entire time. If your reading this lady, people have real lives going on with their own battles, I hope whatever battle your facing one day you overcome, because the way you treat people is a direct reflection of you. And for that I’m sorry. Customer service is not your strong suit.

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Ricky Marshall

Very inappropriate and disrespectful. Called 08/26/2023. Woman claimed to be the owner had a extremely unprofessional conversation with me in which she also hung up in my face. It's pretty typical of towing yards. Tow your vehicle anytime and only open when they want, for you to pick it up. If I needed a tow, a repair, any service in this area I'd run until she was fired. And if she was actually the owner shame on her.