American towing & Tires services TX 79744

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Joe Wilson

What a stressful experience having the transmission fail on I-10 in the middle of the desert ahead of a steep grade with the sun about to set and 20 deg weather! After waiting two hours for my roadside assistance company to locate a qualified repair shop 120 miles away in Odessa, they finally dispatched American Towing & Road Services to rescue us. Thirty minutes later, Oscar (Owner/Operator) showed up with his tow vehicle and our luck dramatically changed. Oscar quickly had the car safely secured on his flatbed tow truck and then hooked up our travel trailer to his rear hitch. Because the sun had set, he spent 30 minutes hooking up temporary tail lights for our trailer by running his wires under the trailer frame and securing it all with zip ties. His knowledge, professionalism and friendly demeaner put us at ease as we began the three hour, 120 mile ride to the repair shop in Odessa. We had very warm and interesting discussions with Oscar on the way, learning about his Air Force background, his prior business ventures servicing the oil industry, his family and even some politics! It made the long, three hour ride enjoyable despite our unfortunate breakdown. When we arrived at the address provided for the transmission repair shop, it was 10:30 PM on an unpaved, dirt road with no lighting and there were no signs to indicate where the repair shop was located or where to park our car and trailer. While we waited in the truck, Oscar began knocking on doors and inquiring where the shop was located. With a flashlight, he noticed a truck with a Transmission Service sign on its door along with a phone number. Oscar called the number and woke up the shop owner who directed him on where to unload our vehicles. Oscar couldn't have been more helpful, kind and considerate, certainly going above and beyond any expected level of service. We camped in our trailer overnight and were on our way again by noon the next day! Thanks Oscar for your professionalism, concern and friendship which turned our roadside disaster into a story with a happy ending.

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Oscar is a bro. Hooked it up big time. Uhaul has him contracted for roadside assistance and he delivers. Tire repaired and then tow truck service was top notch. Friendliest guy along with his coworkers.

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Courtney Louden

Oscar was amazing to work with. We broke down in the middle of nowhere Texas with a blown transmission—Oscar came to save the day! He gave us a fair price and drove us 5 hours to the mechanic and then home. Big fans of American towing and their incredible service.