Select Motor Works/Gutierrez Wrecker Service TX 77471

A

Abel Garcia

Best quality work. Great customer service. I highly recommend this place for truck/ car body work and paint.

C

Celestene Robb

My car was towed to this company because it was the company the police called after my accident. The husband, owner, told me that the company was reputable and asked me to use them for my body work repair. Since I was new to the area and not knowledgeable of collision centers, I agreed. However, they have failed to provide me a copy of the 4-wheel alignment service that they said they performed on my car after the body work was complete or warranty information. I have called several times; spoken to the wife who repeatedly tells me that she is going to email me the requested information, but she never does. Yesterday, I gave her my email to ensure she was sending it to the right email address; she said I would get it in two hours, but like all of the other telephone calls I haven't received the documentation. Hence, I have no proof the 4-wheel alignment service that was paid for was completed. Additionally, the husband told me that he has never had a dissatisfied customer during his 27 years of business, however, the reviews clearly denote I was told inaccurate information. Be cautious of the information. Also know that if their employees cause additional damage to your car, the owner will deny liability.

E

Edith Buentello

First of all I told the tow driver where I wanted my car to go he said he had to take it to the shop because how were they going to get paid for the towing. I understand the tow fee of 250 but I was charged 45 storage fee, I signed a release form for my car to go somewhere else, it was not even an hour after it was brought there. Knowing the other company was going to come pick it up that day they still put it in storage. On top of that a 375 charge for admin fees really what did you do for those admin fees. No one charges that much and they are not supposed to unless they for for the county. They gave hell releasing my car and tried to keep it overnight to rack up more fees. I would not recommend this company to no body. 0 stars for poor service ( it would not let me post with no stars selected) not to mention the person who answers the phone I waited 3 hours for her to call me back just to pull my file and explain the charges to me. She couldn't even explain to me what the admin fees were specifically for. She was very rude. My total bill came out to around 679. My insurance already said they are charging for things they were not supposed to.. I'm very disappointed. They need to look more in to the regulations from the Texas department of licensing and regulations. I will be contact a attorneys generals office to see what can be done about this