Gunn Collision Center TX 78154

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Angel Castaneda

I’d give no stars if I could. George is not a kind person to work with and there was a huge lack in communication and then he made it seem like I wasn’t getting correspondence. I had to send text screenshots to show him he in fact did not communicate with me - the gaslighting was insane. Also be warned - there is a fee for using credit cards that they don’t disclose. I even asked what forms of payment they take when I dropped my car off and no one mentioned a fee. Then tried to point out it was printed on a faded (printer ran out of ink type of faded) paper that wasn’t clearly posted when I dropped my car off. I didn’t receive respectful communication until I reached out to the manager, Jon Duckworth. He was kind and respectful and admitted this was a problem with George and would address it. I do not recommend this place and will definitely never be returning. Nor will I be visiting any Gunn dealership as I begin my search for a vehicle to accommodate our growing family.

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Mark Trujillo

Strongly don't recommend bringing your car here. I got hit by a drunk driver. Brought my car here to be fixed and they wanted to charge me $5,000 on top of what they were getting from the insurance. For what they said was previous damage that I would have no way of knowing it was there. When I said that I would go ahead and take it somewhere else. They charged me to put my car back together and for storage fees, which took more than half of the money that was paid to get my car repaired. Because they refuse to repair my car unless I payed the $5,000 to repair the body work. Mind you the guy handling my case for gun name is George. He never once contacted me to say my car was ready or to let me know what was going on with my car. I had to call them for updates and go back and forth with them and the insurance. It was the worst customer service and overall experience I've ever had.

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misael estrada

Visited today (9/1/2025) to get an estimate for repairs on my truck. Unfortunately, the experience was disappointing from the start—the receptionist’s tone was rude and made me feel like I was inconveniencing them. The adjuster/manager doubled down with a dismissive attitude and offered little guidance about next steps or timelines. I value clear communication and basic courtesy, especially when choosing where to leave my vehicle and money. Based on today’s visit, I’ll be taking my business elsewhere. I hope management addresses this, first impressions matter.