Casella Waste Systems NY 14623

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Jen D

10/16/25: I was transferred from Syrek, Casella is still trying to charge me what I owed and paid Syrek. I canceled service with Casella on September 29th (saving $240 per year with much better service) and still have a balance with them although I never owed them anything since I paid Syrek through September. The Casella customer service rep I was working with stopped responding after I sent proof of payment. So here I am on another over 30 minute call to get this resolved. Figured I would update this review while on hold. Wish me luck! Original August 2025: I am one of the many bitter Casella customers looking for alternatives because Casella bought out our good quality service and now we have to deal with their crap all over again. This is how they left mine and my elderly neighbor's bins today. Update September 2025: I have been unable to pay my bill because they have been "working on fixing it" for a month or that's what I am told every week when I call. They actually said I could pay it and they'll credit me after they fix it, like they could be trusted. Last week they forgot to pick up our recycling and this week they forgot to come back for the trash. This company is ridiculously bad at everything! On a positive note, we are getting other (less expensive) options. Can't wait to be done with this one.

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Martin Maschke

HAPPY THANKSGIVING... ...with a pile of bags full of leaves and two cans of garbage. It's Thanksgiving morning, Thursday, 9.13am. Regular pickup day is Monday. This week, Casella was "behind on their schedule", so we were told, they'd "come by later." Well, they did, but on the other side of our street. Later on Monday we called their (VERY FRIENDLY, btw.) customer service again and were ensured they'd come by Tuesday. 9am on Tuesday, Casella called to inform us they'd come by later. The customer service even called (so she said...) "dispatch" to confirm our address was on their schedule for Tuesday. Mid-afternoon on Tuesday, we called again to find out we're still on their schedule for Tuesday. Wednesday morning, first call went out to Casella. Something might have happened to their truck on Tuesday but we're on their schedule for Wednesday. Both following calls we were ensured we're on their schedule; "Trucks service until 6, 7pm, until they're done". I witnessed one truck drive down a side street but turn the other direction onto our road. During a quick ride to Wegman's (Wednesday evening) I drove by two of their trucks (one on Dewey Ave., then on Latta Rd.) so they were in our area. Thanksgiving morning, 8.05am, we called their emergency line, they will "get hold of someone at emergency services". This issue happened three times within the last 8 weeks!! Will we get a refund? Our neighbors see that mess out there - today on Thanksgiving. One of our neighbors switched to "White Trash" two weeks ago because Casella wouldn't pick up their cans. Guess, who'll be next... Google review asks to select "What services did you get?"... what services did we NOT GET!! Truly sorry to say: STAY AWAY FROM CASELLA!!!

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Melanie D

For several years, we have been loyal customers of Casella. We have never encountered any issues with their services, including billing, customer service, or pick-up. They even contact us if there will be a delay in service due to an upcoming holiday. Their exceptional service has consistently exceeded our expectations, and we wholeheartedly recommend them to others. We particularly commend Stefania for going above and beyond to ensure our satisfaction.