NAPA Auto Parts VA 23139

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Rick Bryan

Ordered parts and got free advise from Rick and the crew on temp. Gauge refit and steps. Worked great

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Struggle

Awesome service, friendly and very knowledgeable employees. If they don't have it at the store, they can, and if not, they can point you in the right direction. I recommend NAPA auto parts

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KenZ KennethZ

Took parts in to be matched up. Got two hoses wrong and had to redo. Wanted to match up a hydraulic filter. Didn't want to unless I had a part number. Gave them a part number and they crossed. I was not confident and asked several times about specifics of the part. Told me after looking at specs it was correct. I asked about one particular aspect three times and they assured me of that particular aspect. They didn't have it in stock and said they could get it by afternoon. Paid for it and went by later to pick up. One look and knew it was wrong. The particular aspect of the item I had asked about three times was wrong. Took the old part in again and a different guy said he couldn't match up without a part number. Owner walked by and said, oh, that's a xxxx. And they had it on stock. So I had to make a trip back and spend about five dollars in gas and 40 minutes in time when it should have been taken care of the first time. Basically, younger staff doesn't want to help and you need to double check everything. This is not the first time I have had similar experiences