O'Reilly Auto Parts TX 78575

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R M

I had an outstanding experience at my local O’Reilly Auto Parts store. From the moment I walked in, the staff was welcoming, professional, and genuinely eager to help. Instead of just pointing me toward an aisle, they took the time to listen to what was going on with my vehicle and asked the right questions to make sure I got exactly what I needed. What really impressed me was their product knowledge. The team clearly knows cars inside and out. They explained my options, compared brands, and helped me find a part that fit both my vehicle and my budget. I never felt rushed or pressured—just supported. The store itself was clean, organized, and easy to navigate. They had everything in stock, and checkout was quick and efficient. It’s refreshing to find a place where customer service still feels like a priority. If you’re looking for reliable auto parts and knowledgeable, friendly service, I highly recommend stopping by O’Reilly. I’ll definitely be returning for my future car needs!

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A H

What should have been a quick and efficient pickup order was not. The store seems to prioritize phone calls over customers who are in the store. I was the only person waiting for a pickup order, yet I was asked to wait while an employee (older man with grey hair) spent several minutes assisting a phone customer over a part that the rep had to search for. The order could have been completed quickly but the older gentlemen at oreillys chose to take his sweet time on the phone. The other gentlemen finished but instead of jumping in he just walked to the back, a third person was a available, but the lady just walked towards where was waiting, picked up a phone for no reason and put it down and walked back to her area, thankfully a fourth lady with curly hair and common sense came into the store and helped me out immediately. This store is lucky that they don’t have much traffic but they don’t seem to understand how to work efficiently. Except for the curly haired lady. Thank u ma’am.

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Sandra Velez-Torres

I visited O’Reilly Auto Parts in Olmito, and the sales representative, Ismael, was extremely knowledgeable and helpful. He answered all my questions, resolved my concerns, and even installed the wipers I purchased for my car. Ismael was very attentive and professional. I highly recommend this location excellent customer service!