Koch's Automotive Inc MA 01301

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Sean Michaels

ABSOLUTELY SHADY AND UNPROFESSIONAL. A SYSTEM THAT PREYS ON TRAVELERS I had an incident where my vehicle was towed to this auto shop under circumstances that raised serious concerns about professionalism and ethics. The tow truck driver refused to discuss any reasonable alternatives, including allowing me to pay a $50 service fee for after-hours access. I explained clearly that missing even one day of work, combined with arranging transportation from over three hours away, would cost me far more than that fee. Instead of engaging, he spoke down to me and insisted it would be “cheaper” to retrieve my vehicle the next day, completely ignoring the real-world impact on my livelihood. After towing my vehicle, the driver dropped me off at a random gas station with no transportation and no viable way to resolve the situation until the next business day. As a long-distance traveler working out of town, this left me effectively stranded. The following morning (Sunday), I attempted to contact the company three separate times, fully prepared to pay to retrieve my vehicle. On the third call, someone answered the phone claiming it was Domino’s Pizza and asked what I wanted. I confirmed the number and had another person call independently, they received no answer. At that point, the situation no longer felt like a mistake or prank, but something deeply unprofessional and suspect. When I arrived in person on Monday, I calmly mentioned to the owner that their handling of the situation had cost me nearly a thousand dollars in lost pay. He went silent and did not respond. Only then was the storage fee waived. An attempt to mitigate the situation after the fact, not resolve it when it mattered. What concerns me most is how easily this setup could harm someone with fewer resources. As someone traveling for work, I was able to absorb the financial hit. Many others would not be. A system like this appears designed to exploit long-distance travelers and people who may not be able to retrieve their vehicles quickly or afford the cascading costs. I’m sharing this experience so others can make informed decisions. Based on what I experienced, this operation feels predatory, unprofessional, and structured in a way that invites abuse, especially when paired with local enforcement.

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Courtney Kopec

Awesome people. Super transparent and honest prices. Really helped me when my car got towed.

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Jeremy L

My car broke down and was totally screwed! Jeff came to my rescue with the tow and within a couple days Tom had my car up and running!!! I was treated very well and the repairs were priced well too. This is truly a good garage to have work done! Wonderful experience!!!! A+