Ray Sands Glass NY 14624

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Alona Myers

This shop has handled my glass repairs for years they're great to work with, always professional and courteous, and they do great work on the glass. They took care of all the insurance claims as well. It is always a pleasure to work with them.

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Melissa Tessier

Everyone one at Ray Sands was super helpful and very knowledgeable. The receptionist at the Chili location was the best!! They kept me in the loop so I knew just what to expect. I needed a written note describing the work that was done to my truck and they did it for me with no hesitation. I know how busy they are yet they still took the time to make sure we had what we needed. Highly recommend!!

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Chris Clark

I recently had my car windshield replaced and the experience couldn't have been smoother—from start to finish. What truly stood out was the exceptional customer service I received from Malinda, who was an absolute pleasure to work with. She was incredibly friendly, knowledgeable, and proactive, making the entire process feel effortless. Malinda took the time to explain everything clearly and was more than happy to answer all my questions. What impressed me most was how she handled the insurance claim process entirely on my behalf. She communicated directly with the insurer, submitted the necessary documentation, and kept me updated throughout. It’s rare to find someone who takes ownership like that—she made what could have been a hassle feel completely stress-free. The service itself was just as impressive. From scheduling the appointment to the actual replacement, everything was completed right on time, with no delays or unexpected issues. The new windshield looks flawless. I appreciated how respectful they were of my time, and I was back on the road in no time. In a world where great customer service seems to be getting harder and harder to find, this team—especially Malinda—reminded me that there are still businesses that genuinely care about their customers. If you’re looking for high-quality auto glass replacement backed by stellar service and follow-through, this is the place to go.