NAPA Auto Parts - General Auto Supply CO MA 02035

K

Kriz Bee

Walked in (1st time) to pick up an online order (that nobody else had in stock). Nice store, friendly guy behind the counter to get my order. I will definitely return here.

c

carlos cuevas

I ordered an item on August 29th. The item was supposed to arrive on Sept 5th for an online purchase pick up in store order. I ended up calling and the store employee said they aren't involved with online ordering. I ended up calling a few days later and still no item. I was already losing patience. I ended up calling NAPA customer support and they game me the run around saying I have to deal with the store. I then called the store and they stated again that they don't have anything to do with online orders. So now I'm getting the run around from both passing the buck. It's now been 3 weeks and I finally called the store again and they were able to make a seperate order of the item I ordered that should be in the next day. We'll see if that's true. I filed a complaint with NAPA and hope this gets resolved. At this point they should give me the product as a courtesy and refund my money after wasting time and giving me the run around and overall crappy customer service. This is no way to treat customers especially in this day and age with technology how it is. This should have been resolved over a week ago and employee should have taken this action back then. I've filed a complaint with NAPA and hope to receive a positive outcome from everyone at NAPA's failure.

I

It Don't Matter

I have visited in store previously which was an average experience with good value. I ordered online this time due to a "monthly special" price on exactly what I was looking for + free shipping over $35 as I recall. Although it worked fine for me this time I didn't like that there was a quantity minimum for ordering this item for delivery …it appears this does not apply for in store pick ups. The special pricing was a great value compared to other venders and as mentioned the free delivery was icing given I met the qualifying purchase amount. I'm only holding back a star due to the free shipping high minimum + minimum quantity requirement for the item I needed... just isn't the right thing to be inposing onto potential customers who happen to want/need delivery (unless the weight is excessive).