IAA Asheville NC 28732

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Trent Lampinen

Place is terrible. Bought a Silverado and they damaged the truck with the loader. Watched the operator hit my vehicle with his forks on his loader. Front bumper was damage, radiator was damaged and the power steering cooler was damaged. Gotta love a poorly ran facility with incompetent employees.

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cendy botello

Very disappointing experience. The older gentleman with a white beard and heavier build was extremely rude and unprofessional, not only toward customers but also toward his coworkers. His behavior created a very negative atmosphere and ruined our visit. When I tried to get help from the other employees, he wouldn’t even allow them to assist me. On the positive side, the rest of the staff were kind, polite, and respectful — but unfortunately, this one individual overshadowed all of their good work. Management should address this issue to ensure that professional, customer-focused staff represent the business.

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Ashley C

This branch is nothing but a SCAM!!! The manager Sonya, extremely rude & will treat you like a criminal. We came to pick up the truck WE paid for! Come to find out the transmission and drive shaft was out of it. The harness was hanging down. The truck was nothing like that in the pictures! There was nothing in the notes saying transmission was missing. Since it was about to be 5:00 she didn’t care. All she wanted to do was go home. She called the cops & was going to try & get us arrested for trespassing ? what a joke! Other buyers save your money so you’re not donating it to their pay check!!