O'Reilly Auto Parts NY 14623

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Jake W

First and last time my business goes here. Thought you might have better employees than autozone but i guess every auto place has creatures for workers. Bought a fix a flat can a couple days ago ended up not using it and getting a new tire. Went to return without receipt and Jenn said can not return without receipt not even for store credit. Product was brand new un opened. I asked if they can just return back to the card i used for purchase as we are in 2026 and every single store has the ability to do this through card transactions. I mean come on… in the middle of us talking she said excuse me can you let me finish my sentence. Right there shows lack of customer service and attitude that was not needed. I’m not one to make a big deal about it but I told her how I felt and that she was rude and horrible customer service. She returned my product as manufacture defect and proceeded so say well i did it for you didnt I? At the end i tried to apologize for how it went down and Jenn wouldnt even look me in the eye. We all have our problems and what not but leave your attitude and issues at home when your a customer facing representative. This was the slightest inconvenience i think she may have in her life and struggled to be kind. Sorry but employees arent what they used to be for the amount they get paid these days.

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Christopher Mascaro

Well stocked for sure. They had a starter for a 1970 VW Karmann Ghia in stock for under $100. And when I had trouble with my install and went back I got good advice and boom I’m back on the road. So glad they moved in ?

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cheryl carney

Have our parts 9 x out of 10 and great customer service in Henrietta, NY