Central Towing Inc. MA 02190

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Blerina Dalipaj

My car was towed on the night of January 19, 2025, due to a small accident that happened during a snow storm. The damage resulted in minor bumper and fender damage to the front right side which left no debris at the scene. It also resulted in a broken lower control arm which required my car to be towed from the scene. The next morning I called Central towing company around 8.am to have my car towed to my mechanic and asked what the price was to have it towed and how much I had to pay for the service from the prior night. The person who answered the phone was very rude, refused to release the car saying that the insurance agent needs to come and see the vehicle before we release it. I called my mechanic back and he called the company with me on the phone. The mechanic asked the tow company what was the cost as of right now and the tow company representative told us about $220. The mechanic told the company that they cannot hold the car and asked if they would be willing to tow it to the mechanics shop that day. Central towing’s response was that they would not be able to tow it for a few days because of the snow. (Only 4 inches in total I might add) The mechanic informed the tow company that we needed to pick it up today because there was not full coverage on the car and that we did not want to accrue storage charges. We explained that instead of having Central towing tow the car to the mechanic shop we would arrange for our own tow company that the mechanics shop uses to tow it out of Central towing’s lot that same day. During this conversation, the representative of Central towing was again very nasty and condescending with his attitude which did not make for an enjoyable interaction to say the least. The phone call ended with the person from Central towing claiming we needed to get a police release on the vehicle first and that we should bring a shovel when we came to pick up the car. I had to call the Weymouth police department to make sure that the information that they were stating was true or false. The police confirmed to me that there was never any hold notice for the vehicle. This was when I realized that Central towing company was purposely causing delays to charge more fees. When I was finally able to arrange towing to my mechanic’s shop in Quincy, it was around 4:15 pm on January 20th not even 24 hours after the accident had taken place. When I arrived at the towing company the personnel at the Central towing was very rude to me and stated that his company closes at 4:30 and if the tow company that was picking up my car arrived past 4:30 that there would be additional fees because of this. I felt unsafe and bullied. I called the mechanic and asked him about this additional cost if late. He called the tow company that was picking up the vehicle to ask the ETA and he was told it was in route at that time. The tow company that was picking up the vehicle informed us that because it was a police tow that this company was required to be a 24-hour location and that it should not be able to close and forced to pay late fees or and additional storage charges. As a precaution the tow company called the Weymouth police just to notify them that we were having issues with the company and they said it we needed them to call back they would help out. When it came time to pay the bill it had appeared to have doubled totaling $456.60- My personal feeling is that this company is taking advantage of me. This is a deceptive and illegal business practice.

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Stacey Laguerre

My experience with this company has been great ! I never had issue with them at all . One of the best thing is they are right behind my house . They are very professional and really nice . The lady at the front desk is very nice and love seeing a woman who knows about cars too. It makes me feel good. Lol

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Michelle

I needed a disabled car moved from my side lawn to my driveway, I contacted another local, competitive towing company and they said they couldn’t move the vehicle as they didn’t want to “damage” my lawn. Central towing came out within 15 mins of my initial call, the driver was so nice, polite, down to earth, professional and most importantly he didn’t damage my lawn, that I couldn’t care less about, mind you. I’ll use this company for all my future towing needs. I wish I knew about them sooner. I can’t say thank you enough to Gary!