Crown Auto Sales MA 02351

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Joyce Mckeen

I had an amazing experience working with Emilio at Crown Auto! From start to finish, he was professional, knowledgeable, and genuinely helpful. He made the entire car-buying process smooth and stress-free, answering all my questions and making sure I felt comfortable every step of the way. Emilio went above and beyond to make sure I found the right vehicle, and I truly appreciate his honesty and dedication. If you’re looking for a great car-buying experience, I highly recommend asking for Emilio. I also highly recommend Crown Auto — excellent service all around!

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Marc Talbot

I'm honestly stunned by these reviews, as my experience with Emilio was not pleasant at all. I gladly waited four days for him to take a car to my mechanic for a pre-sale inspection. He insisted on taking it (rather than letting me do it) but he was only available to do so four days after my visit. Once that was done, I wanted a day to think about the purchase but he grew impatient. In fact, I took less than 24 hours for me to make up my mind, but when I texted him about buying the car, he ghosted me. He did not respond to numerous texts or calls. I completely understand that he may have sold the car during the time I was deliberating. That's how the process works, but why not respond and tell me that. My mechanic had the car on Monday morning, and Emilio and I spoke about that on Monday around noon. I told him I was looking at another car with another dealer but that I would let him know as soon as possible. I texted him at 8:30 a.m. on Tuesday, about 20 hours later, and he did respond. Texted again at 2:20 p.m. on Tuesday, still nothing. Called the office and spoke to Nick after that, who told me he'd get a hold of Emilio and get back to me. Nothing. I had to stop by the office on the way home from work to be told by Nick that Emilio sold the car to someone else. Why not just tell me. In fact, when I texted Emilio a third time asking why he was being so unprofessional, he still didn't respond. That kind of "customer service" is not for me. Perhaps it is for the others who have given such glowing reviews. My advice is to stay away.

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John Schaefer

Just bought a 2019 Jeep Wrangler from Crown Auto. I had a great experience with them, Emilio, the owner was very helpful from start to finish. Very good experience, he went out of his way to make sure everything went smoothly. I highly recommend Crown Auto if you're looking for a great used vehicle.