Chili Auto Outlet NY 14624

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Dan Friedenberg

Nice people when shopping and financing. Purchased a 2014 truck with 122k miles because it had a great service history. I also bought the best warranty they offered. Within 2 months of purchase there ended up being about $2500 in necessary repairs. The warranty covered some of it, but I expected the dealership to step up and compensate for repairs needed so soon after purchase, and for issues that clearly already existed when I bought it. I also got charged an extra month's payment for the car I traded in and I don't have any answers as to why. They've ignored all texts and emails. I was trying to buy small/local but I can't recommend this place.

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Kevin Noble

Never again! Getting financed for the vehicle was a nice thing. Went the extra mile to secure financing for me. However when issues arose, I was met with stalling and attitude in the end. Been waiting for a repair part for the car over a month that has never come. One attempt to correct an issue that was brought to the owners's attention immediately. Now I wonder if I've been hustled into a vehicle with a bunch of undisclosed issues. Definitely beware and check car thoroughly before doing business there. Lesson learned...smh Update... Same issue I brought to the owners attention showed up and disabled the car. I barely drove 2000 miles on it & now I'm 1400 dollars out of pocket for repairs. Definitely check the vehicle thoroughly. Never again???? Update 12/04/2024 Pulley tensioner or power steering pump literally came loose & belts off all the pulleys. Car power steering went out. Dreading to know what the repair cost is. DON'T TRUST THIS DEALER AT ALL. Update...6-29-2025 Brake Lines leaking bad. Barely 6000 miles since I purchased this car. Pure junk. Got taken pretty bad. Don't be as desperate as I was. This is the most expensive lesson of my life.? Update 1-4-2026 Car broke down again. Steering issue. Rack & Pinion system needs replacing. Haven't put 9000 miles on it since purchase and have close to $ 4000 in repairs. Not putting another penny into this piece of junk. I've looked at some recent reviews of this dealership and see other people have faced the same result. STAY AWAY FROM THESE SCAMMERS!

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nina

DO NOT BUY FROM HERE. I bought a Subaru Forrester from them 4 months ago and it has broken down 3 times. I paid extra for a warranty and it covers NOTHING. I had to pay $1500 the first time and then $2169.56 the second time. They promised me their mechanic looked at it and said it was fine. Complete lie. There was a massive oil leak, gasket covers needed to be fixed, axel was messed up, spark plugs needed to be fixed and more. Those issues don’t happen on their own in a few months. I haven’t been able to use this car reliably for the past 2 months. When we called the first 2 times it broke down and they said “if we fix your car then we have to fix everyone’s car” which shows they know their cars are messed up. Then this final time they said they would look into it but now hasn’t answered ANY of my phone calls. My 2 year old was in the car each time it broke down which put her in danger (2 of those times being on the highway). If I could give this place 0 stars I would. UPDATE: BROKE DOWN YET AGAIN. 5TH TIME NOW. THESE PEOPLE ARE SCAMMERS