Dougs Towing FL 32926

d

dalton elphinstone

**Review for Doug's Towing:** I am writing this review with a heavy heart after my deeply frustrating experience with Doug's Towing. My life has taken a significant downturn due to circumstances beyond my control, and the way I was treated by this company only added to my distress. Recently, my car was stolen, which was a devastating blow for me. As someone who is already facing financial hardship, losing my vehicle meant losing my job as well. I rely on my car not just for transportation, but also to support my family. The inability to get to work has put an immense strain on our lives, and I feel helpless without my vehicle. When I reached out to Doug's Towing to recover my car, I was met with indifference and a complete lack of empathy. Despite explaining my situation and begging for assistance, they refused to work with me in any way. It felt as though my struggles didn't matter to them at all. To add to my frustration, the previous owner of the car saw it wrecked and informed the Rockledge police that Doug's Towing should deliver the vehicle back to my home. Instead, they impounded my car and seemed completely unaware of its whereabouts when I inquired. This lack of communication and accountability is unacceptable, especially during such a challenging time in my life. The emotional toll this has taken on me and my family cannot be overstated. We are left without a vehicle, which affects our daily lives and adds to our stress and anxiety. I would have expected at least some compassion from a service that is supposed to help in difficult situations, but instead, I felt disregarded. In conclusion, I cannot recommend Doug's Towing based on my experience. Their lack of empathy and professionalism during a time when I needed support the most has left me feeling powerless and frustrated. I hope that they can reflect on their customer service and consider the impact they have on people's lives.

G

George Burns

⭐️⭐️⭐️⭐️⭐️ Outstanding Service – Above and Beyond! Living in the Miami area, I’ve had my fair share of terrible experiences with towing companies, so this encounter was a truly refreshing surprise and gave me a new outlook on what genuine service looks like. We were in town for Daytona’s Biketoberfest 2025 when, unfortunately, the couple we were traveling with were involved in a serious motorcycle accident and transported to the nearest trauma center. Doug’s Towing, located at 435 S Range Rd, Cocoa, FL, was the company that towed their bike from the scene. Because my name wasn’t on the title or registration, retrieving the motorcycle was a bit tricky, but the staff were extremely accommodating and patient. We managed to get the notarized release just before closing time on Friday—saving us from waiting until Monday and paying extra fees. From the moment I stepped into the office, I could tell this was a different kind of towing company. The front desk staff were kind and professional, and one of the tow truck drivers took the time to ask about my friends’ condition and offered to help me get the bike started. As it turned out, that driver was actually the owner, Mr. Antron Cotman. The bike wouldn’t start due to Harley-Davidson’s tilt-sensor safety system and a drained battery from the hazard lights running since the accident. Mr. Cotman and his team spent nearly two hours helping me troubleshoot, charge the battery, and even calling local dealers until we finally got it running. This level of care and dedication goes far beyond normal customer service. The entire team—several drivers who had already finished their shifts—stayed to help and made sure we were taken care of. As a retired firefighter, I’ve seen a lot of people in tough situations, and I can confidently say that the compassion, professionalism, and genuine humanity shown by Doug’s Towing were exceptional. My wife, my injured friends, and I are deeply grateful for their help. Thank you, Mr. Cotman and team, for your kindness and integrity. God bless you all!

C

Carl Stahl

Very incompetently ran. The front desk is SLOW. They lost my keys and didn’t have my car in the right location. I sat there for an hour until gramps realized it was somewhere else. I ubered to the other place and they let me leave with my car. I get a notice they put a lien on it and my car is going to be auctioned off! They aren’t open on the weekends so if you get towed on a Friday you will owe an additional 3 days since they charge for Monday as well. They don’t have online payment methods, and only accept cash or Zelle. They also messed up my bill and said my car was there longer than it was! Also the fees keep accruing the longer they don’t receive payment. I called them multiple times to pay which they said they would call back and they didn’t. When they finally answered my call a couple days later it was like another 20 bucks. Crooks!