Mid West Auto Storage TX 77099

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Jose Urdiales

These guys gave us the run around for our vehicle. Gave me one price and then bumped it up some more when i was about to pay. 100% Scammers. Wasn’t able to pay cash and the difference on card. Brought back cash now they saying they don’t have change. These guys are clowns.

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Carol Young-Martin

This is the worst towing company in Houston. I have had my car towed once before and never experienced the unprofessional, rudeness, disrespectful, and no class employees in my life! I called to inquire about my vehicle and each time before I can ask the next question they hung up in my face. I finally called back both times and was able to get one of my questions answered which were... 1. What is the address of the location 2. What forms of payment did they take and could payment be split.. never got to ask this one because I was hung up on for the second time! Got to the place, the guy is very sassy!!! When a customer is speaking calmly and is not being rude to the employee, there is no need for the employee to be rude! It almost seems as though he is trying to provoke you to get out of character. I just told him... you know what, God bless you! I asked him did he need anything else from me, he said, "Did I ask for anything from you!" I didn't hear the instructions on how to go and retrieve my vehicle from the lot, but I told him I will figure it out. I did not want to speak to him anymore. It is just ridiculous how disrespectful they are!!!!!!!!! This place is a total Money grab!!! They do everything in their power not to let you retrieve your vehicle so that they can add additional charges to your account. My apartment complex even called on my behalf and told them that they would drop the apartment fee of the tow. The man was very upset with the apartment manager! If you have to go to this low class establishment, please say a prayer and remain calm. If I could give zero stars I would!!!

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negnewt

I had a good experience, not the best but not bad. If your car is towed here, it’s not up to Mid West Storage why it was towed there or who/what company towed it…. I came here to take my vehicle back after a rollover collision. Thankfully, they let me into the yard to access my vehicle, I removed the spark plugs and cranked the engine to remove the oil since it was rolled over and on its side. I was in the yard around 45 minutes. When I was ready to try to run the engine, an employee arrived and greeted me, telling me to stop what I was doing and that it’s “against policy” to work on a vehicle. I understand their position, but at the same time, I’m trying to see if my property is OK, and if it’s even worth it for me to get it back from them. I only wish that they would be more understanding; the vehicle is totaled, and they would have gotten much less at auction for the vehicle. But more than that, I’m not trying to “get over” on them or scam them in any way, just trying to see if MY engine will run. Unfortunately, they couldn’t see my position.