WM - Rochester, NY Hauling NY 14606

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Darlene Wolfer

From start to finish switching over to WM company has been easy and smooth. From tote/recycling bin delivery, to first new trash pickup. Our driver for our area is awesome. After dumping our tote/bin, he puts the bin inside tote and turned it sideways indicating that he had been here and our tote/bin was empty. My husband spoke with him the following week, just to ask him a question. The driver was very kind, friendly, professional and informative. Answered any and all questions with ease. Very pleased so far with everything. On-line account, auto pay, especially love the informative text messages. Communication is everything! And so important. To us at least. In our opinion, well done WM Company...

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Carrie Evans

This is not a customer focused business in any way. Unreliable as to whether trash and recycling will actually be picked up from one week to the next. Customer disservice number keeps you on hold for more than an hour at a time- either hoping the call drops or you hang up(not sure which) Chat and email get zero resolution. Rates- not only do they continue to climb, but customers are charged more even after their basic services are not fulfilled. Look elsewhere for better quality and business practices, as well as customer service.

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Kristine W

I made the switch from Casella to Waste management last year and it's been one of the best decisions I've ever made. Their customer service is top notch compared to the company I was with prior. Their prices are also much more affordable and they provide a lot more options. I'm very happy I switched to them.