IAA Syracuse NY 13039

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Zen R

Horrific experience. My car was totaled out by Progressive on 8/5. This towing company reached out to me the afternoon of 8/6 while I was at work and we agreed on a pickup for 8/7. I figured it was perfect, giving me enough time to clean out all of my personal belongings in my car. I get home around 6:30pm on 8/6 and my car is gone. Assuming it was the towing company that removed the car, I tried reaching out but it was after hours so I left a message. My house keys were on the same keychain as my car leaving me locked out of my house and unable to feed my dogs. After two hours I found a way to break into my own house without damaging anything. The following day 8/7 I never received a callback until I reached out around 12:00pm. There was great confusion on the phone call, nobody could figure out what happened or why the car was picked up a day early. At that point, I just wanted my belongings back. I didn’t have the cleanest car in the world, so there was a decent amount of belongings in there. They asked for my address, and said they’d send everything back. Two weeks later I receive the old expired registration and plates from the vehicle with a note that says “No house keys found in car”. The house keys were on the same keychain that the car keys were on, can’t miss them. I’m still furious about this experience, all of my belongings GONE never to be seen again. Sensitive documents containing bank info, social security numbers and money were in that car…never to be seen again with zero contact from the towing company trying to make this right.

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Logan J

DO NOT USE THIS BUSINESS. I'd leave a 0 if I could. They WILL steal your stuff, and the people inside dont care. Worst customer service I've ever had by far and my vehicle was towed by insurance here. DO NOT USE THIS BUSINESS.

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Michael Lighthall

My son was in an accident with our car. Insurance company had it sent to this place and they placed a listing for it on their site 2 days after the accident. The insurance adjuster didn't even look at it yet. After that, I received the license plates in the mail, and I have yet to hear from the insurance company about what is happening with it. Whole situation feels like a scam.