K T L Auto Storage TX 77043

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Misha Drake

This place is absolutely awful and not because the vehicle was towed but simply how the situation was handled by the staff and the sheer attitude. I've been here before and the first time the staff was very nice in assisting that this awful situation was handled professionally. This time the black lady at the counter was extremely rude. They towed a work vehicle so of course I dont have the license plate number but I literally have everything else to match including the keys. No dice there but she was awful in communicating it. I understand policy but when did we start sacrificing customer service? I didn't have an attitude or come rude to her but she was charged for me. I asked for a manager and she straight up said no! Unbelievable. If I could give this place 0 stars I would.

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TheGoob92

The manager ken was totally unprofessional and would not let me and my father access my car at the same time while it was in storage.the reason for me to access it were to check oil, fluids, battery etc to insure vehicle was safe to return to the road. what if i had a baby with me what would of happened…he was intentionally difficult and made things more difficult than necessary. It was totally not my fault or wrong doing as to to why my car was there…He also mentioned the fact I may have sold the car which was not his business when i had all the paperwork to recover it including ID, title, insurance etc..II focused on getting my car out but after I left I gave him a courtesy call and let him know he needs to treat people better and not be so unfriendly, He did not like me calling him but it was done out of courtesy.he told me had no time for me…i will tell others about my experience including law enforcement that I interact with on a daily basis…

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Marley Moreno

They literally don’t care about how they handle your vehicle. This one isn’t mine but I’m glad I caught it on camera, because they did the same thing with mine vehicle damaging the frame of my vehicle and back of my car. They took my vehicle at their will when it was where it belong. I will be searching for the owner of the vehicle so they can have this a evidence. Beware of this towing company!!