Roux's Garage MA 01503

B

Beau Lirette

I stupidly went to a Valvoline (Leominster) for an oil change and they cracked my filter cover housing cap. Oil leaked into my driveway and all over my skid plate (see pictures). I called Paul Roux and he looked at my Sequoia the same day. He replaced the housing cap with an aluminum one and did another oil change for me. He even cleaned up the skid plate that Valvoline covered in oil! The oil change and replacement part still cost me $35 LESS than what Valvoline charged for just the oil change. It was evident from the start that Paul is super dedicated to his trade, takes pride in his work, and cares for his customers and their automobiles. I will be going to him for any other car issues I have moving forward. FOLLOW UP: Paul called me the day after my oil change to make sure my car was good and no longer leaking still. Can’t be his service and attentiveness.

C

Cassandra Torenn

A metal coffee/ water cup was thrown from a car on the highway and bounced under my car, damaging something in my undercarriage while I was traveling for work, an hour and a half from home. My car suddenly sounded like a jet engine at 4:30 on a Friday. I pulled into Roux's on the recommendation of someone who saw me with my hood up, checking the levels in my car to be sure the engine was still being lubricated and cooled. The gentlemen there didn't hesitate to check all around under my car when I asked for help. They determined my problem in minutes, gave me the all clear to drive it back home, and a recommendation of exactly where to go and what to ask for to get it fixed. At 4:30 on a Friday! If I lived in this area, this would be the only place I would bring my car. They were honest and so helpful when many others would have turned me away or exaggerated the issue. I hope that all your drives are safe, but if you are in need of a mechanic, you cannot go wrong with Roux's!

M

Mark Kinnucane

Roux's Garage is hands down one of the best auto shops I've ever been to. From the moment I walked in, the team was friendly, professional, and incredibly helpful. Their customer service is top-notch — they took the time to explain everything clearly and made sure I felt comfortable with the work being done. The staff is clearly very knowledgeable and experienced. I was there to have my tires replaced, and they handled it quickly and efficiently, keeping me informed throughout the process. On top of that, their prices are very fair and competitive — no upselling or unnecessary repairs, just honest, quality work. Highly recommend Roux's Garage to anyone looking for reliable service.