Collision Center At Driver's Village NY 13039

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Linda Ackley

I dropped off my pickup on Monday the 5th. The front desk person was exceptional. She was able to answer my questions. This collision center was recommended to me by a retired body worker. The day I brought it into the shop they found more work would be necessary than the adjuster had identified. More parts would be needed. I was informed that afternoon and my insurance was contacted by the shop. I really liked that I was kept informed as it will now take longer to repair than the original 2 weeks. I did have to wait about a month before they had an opening.

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Brandon Champ

So I got rear ended, I went here to try to get the damages fixed on my rear bumper. Insurance covered the costs thankfully but the experience with this business sucked. Here is what happened. I bring my car in for repair, they tell me they will fix it no problem, gave me a rental and I thought it was all set. 2 weeks later when I go back, they try to tell me it’s all good. When I looked at my car, I could visibly see the new rear bumper they installed was not aligned exactly how it was before. I asked if they replaced the clips or just the bumper and they didn’t even replace the messed up clips that hold the bumper. I told them I wanted all new clips and was out of a car for another 2 weeks. On top of that, they removed my window rain visors and chrome delete I installed on my car promising to put it all back together. They had to remove this to access the bumper. When I returned for the 3rd time, I can visibly see that the double stick tape they used for the rain visors was popping off on the corners, that is not how I installed these. I brought it up to them and it seemed like they thought I was just trying to be a pain. The manager was extremely and hard to talk too. I have had these rain visors on my car for over 2+ years and no issues. About a month after, on the highway one of the rain visors ripped off tearing my chrome delete in the process. They 100% did not install these correctly, I had them for over 2 years and no issues. Burdick touches them and it lasts 1 month. The quality of work here is terrible. Now I am out about $150 for new rain guards, and about $30 for new chrome delete vinyl to try to repair the mess Burdick left me and my car with. ALL OF THIS BECAUSE I GOT REAR ENDED SITTING AT A RED LIGHT. It wasn’t even my fault and I have to deal with the pain and burden of all of this. I will never go back here again, terrible service and terrible job done. If I could give it a 0/5 star I would, they are terrible.

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Nico DiBello

Did a terrible job on a 2024 camaro. Rude as hell. They missed damage to the wheels. They claimed everything was aligned when the car wasn't aligned at all. The back end of the car was off 5 degrees and required 1000 more dollars to fix it. DO NOT BRINF YOUR CAR TO DRIVERS VILLAGE. DONT BUY CARS AT DRIVERS VILLAGE. TERRIBLE. And to think they wouldn't fix the issues I found afterwards. They gave me a car witha cracked passenger window stating the vehicle was fixed. Lol what a joke of a collision center