Terrible customer service! Ordered a back door and was sent a sliding door. Never received an invoice or receipt. Had to pay out of pocket to ship it back only to find out that they have a "25% restocking fee" that we were never made aware of (no receipt, no invoice, 0 attempt to inform us of said fee). Only after calling for 4 days straight was I able to speak with our sales rep Fernando who said he would refund us. After 3 weeks of us calling them they say we are not entitled to a refund because the fee was stated on the receipt that we did not receive until 2 weeks after the return.

Absolutely amazing. Everyone is super nice, showed me around the yard, and helped me out! I will 100% be coming back for the parts I need as soon as I can. I thought that this was going to be a very small yard with little to offer, but I was surprised! There are absolutely UNTOUCHED cars back there with every single part still on them! If you have an older, rare car, I bet they’ll have what you need for it! Thank you for showing me around!

One of the greatest group of guys around. They work hard an answered all questions that I had . Couldn't ask for such a better experience at LKQ an all the low prices

Always treats me fairly & hes local.

I was looking for a specific car part that Stan Lindy helped me source. The process to submit payment was a little difficult, but Stan made sure the part was shipped on time as promised. Whoever is responsible for shipping also deserves recognition, my mirror was wrapped in plastic, covered completely in shredded paper to protect it. The dismantler also made sure to cut the wiring on the correct side of the harness to allow potential use of disconnect. Overall impressed with the service, will buy again. It would be nice if the business improved the payment method with something more modern. By the way, I live several states away

Unfortunately could not give zero stars because rating system is 1-5.Please do NOT GO HERE ! Went to 5 other places and all the prices are lower.Go to Rayos in Anderson on Church street or anywhere else!! Brand new last 5-8 months.They are so rude and the prices are a joke.Unnecessarily high prices, but some people wake up to screw others, so i am not sure why I am surprised by the owners attitude.What can we do as a group/community to get Madison county Sheriff to STOP USING THEM. MY CAR was not towed but after I read others experiences and my husbands experience in trying to get a few parts I am disgusted.

1st time stopping by on 7-18-24 needing a part for my 24 year old hoopty the staff was very friendly and accommodating. The yard guy was very friendly as well. They had what I needed at a reasonable price.. I highly recommend.

They fixed my fiancee's car super fast. Not too pricey either. Definitely would recommend this place well Jaccar that is right next door fixed it but toot n tellem is a great tow company

While the lady behind the counter was nice to deal with. The yard is much to be desired. Get ready for a rock climbing adventure. Hope you got strong ankles so you don't snap an ankle off. A lot of the vehicles are not on stands either. So forget about pulling a transmission or axles yourself

For several years I have taken my recyles there 3-4 times a year out of convenience, closest to home, and not for their pricing. Quite frankly they just don't pay well and their scales leave me in doubt that they are accurate but they are closest to home and therefore I tolerate it until today. I brought my aluminum cans and to my shock they deducted 1/2 pound because they claimed the cans had water in them. This amounted to all of about 13 or 14 cents. Out of principle I balked at the audacity and the balls they have to even mention it no less do it. I then had this goon, must have been the owner, that popped out of the office to confront me and we exchanged pleasantries if you know what I mean. I told him how I felt and that I would gladly take my business elsewhere. There are too many businesses out there that welcome and are appreciative of business. This isn't one of them.

All I purchased was a battery but it ended up being bad. I called them the next day and they swapped it out with no hassle! The guy at the counter was pleasant and it was an overall good experience with a minor hiccup made good with good customer service.

Never had an issue with business here! Very clean and organized for a scrap yard compared to others in nwi. Went in with the husband to find some Chevy parts and interacted with Pru and she was more than helpful and very honest and knew exactly what she was talking about! Excellent customer service and went above and beyond to help us out! Thanks again Pru for the help and being patient with all our questions and issues! Highly suggest if you go in, ask for her!

These guys treat me so well, I've drove over a hr to get to them in the past.

The main issue is the poor customer service when just inquiring about prices, and to initially order the part I called multiple times and was put on hold several times. Once I FINALLY got through to speak to someone I was sitting in the parking lot. After she took my information and I told her I was actually in the parking lot had cash etc. She says they don’t accept cash it HAS to be credit or debit card and placing my order at the point and time (approx.1:20 pm) I would be over the allotted pick up window so the earliest I could pick up the part is the next day, at this point my frustration was at its peak. Had they answered the phone and hold times weren’t so extreme I definitely would NOT have missed the “pick up time frame” which was 3pm. At the end of the day I still need my vehicle repaired so I chopped it up as horrible customer service. AUTUMN apparently was having a bad day and I almost let it put me in a sour mood as well. So the next day when I go to pick up my part the gentleman brings out another customer’s order and that customer clearly pays cash. I asked the gentleman about their payment policy he stated their upper management does not want them to

The staff is helpful here, but they are not able to investigate every query on a specific part's availability. Most if not all the parts are listed with prices points via their website. Go to the yard and get a list of vehicles that are compatible part wise walk to the location in the yard and check yourself if the parts you require are not picked. Use your best judgement to determine if the parts salvageable will be viable or not.