LKQ Kentuckiana 47172

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Ryan Roby

The main issue is the poor customer service when just inquiring about prices, and to initially order the part I called multiple times and was put on hold several times. Once I FINALLY got through to speak to someone I was sitting in the parking lot. After she took my information and I told her I was actually in the parking lot had cash etc. She says they don’t accept cash it HAS to be credit or debit card and placing my order at the point and time (approx.1:20 pm) I would be over the allotted pick up window so the earliest I could pick up the part is the next day, at this point my frustration was at its peak. Had they answered the phone and hold times weren’t so extreme I definitely would NOT have missed the “pick up time frame” which was 3pm. At the end of the day I still need my vehicle repaired so I chopped it up as horrible customer service. AUTUMN apparently was having a bad day and I almost let it put me in a sour mood as well. So the next day when I go to pick up my part the gentleman brings out another customer’s order and that customer clearly pays cash. I asked the gentleman about their payment policy he stated their upper management does not want them to

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Phillip Bowers

Got me 2 seats for a dodge ram dekota looked for 6months no luck

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C S

Arrived at the store a little before 9am only to find out that there are "new store hours" opening at 9am and not 8am as the website and Google maps state. Being as it is a hike to get to their store, I think the courtesy of updating their website and Google would have been an amazing act of kindness and courtesy to their loyal customers.

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matthew Barton

I've stopped in and they are apparently closed to the public now. I've called several times and cannot get anyone to answer. It looks like they are still open but no one will answer...

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Barry Bennett

Haven't been able to buy parts at lkq lately I get the same answer when I order body parts, they are floating on a boat between China and America somewhere,

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C Alldredge

Good products at a reasonable price with helpful staff. The shop I work at utilize them and we rarely have had an issue.

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Maksym Lisovyi

Wasted my time, what a duds! Twice on hold for 10 min, hung up on me, then kept dropping the line. Came in person in hopes to look and purchase a diff that I need... So you cant walk in and inspect parts (their policy), You cant buy in person and Then Look!? All you can, is blind check, hope the right part in working comes someday, If you get through.

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Charles Koons

On their website it says they open at 8:00 but they don't serve the public till 9:00 they need to change that on their website I drove 45 minutes to get there and had to wait for an hour before they even opened

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Wyatt Berthold

Called in at another company's referral. The employee who answered the phone was relatively short with me and left the impression that LKQ is not interested in helping find a solution for me. Disappointed with customer support.

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mary lou brake

Horrible phone experience, kept telling me they don't service our area and I was inquiring about driving there to pick up parts. Left me on hold for over an hour and was rude. And I know he was lying about servicing our area because their truck drives by our shop almost daily. EXTREMELY RUDE...HORRIBLE CUSTOMER SERVICE