LKQ Kentuckiana 47172 (n/a)

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Ryan Roby

The main issue is the poor customer service when just inquiring about prices, and to initially order the part I called multiple times and was put on hold several times. Once I FINALLY got through to speak to someone I was sitting in the parking lot. After she took my information and I told her I was actually in the parking lot had cash etc. She says they don’t accept cash it HAS to be credit or debit card and placing my order at the point and time (approx.1:20 pm) I would be over the allotted pick up window so the earliest I could pick up the part is the next day, at this point my frustration was at its peak. Had they answered the phone and hold times weren’t so extreme I definitely would NOT have missed the “pick up time frame” which was 3pm. At the end of the day I still need my vehicle repaired so I chopped it up as horrible customer service. AUTUMN apparently was having a bad day and I almost let it put me in a sour mood as well. So the next day when I go to pick up my part the gentleman brings out another customer’s order and that customer clearly pays cash. I asked the gentleman about their payment policy he stated their upper management does not want them to

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Phillip Bowers

Got me 2 seats for a dodge ram dekota looked for 6months no luck

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C S

Arrived at the store a little before 9am only to find out that there are "new store hours" opening at 9am and not 8am as the website and Google maps state. Being as it is a hike to get to their store, I think the courtesy of updating their website and Google would have been an amazing act of kindness and courtesy to their loyal customers.