Apex has been so positive and responsive to my needs. They pick up on time! The gals in the office are very kind and professional. They are also very knowledgeable and helpful. When I had some difficulty switching from the old system to the new, they walked me right through it to get autopay set up correctly again. When my credit card expired and I missed a payment because I forgot to go into the system and update my card, they were so gracious and waved the late fee! Truly a caring company!!Services: Trash removal & disposal, Yard debris removal

We use Apex as our residential providers and they are consistent, friendly, accommodating, and excellent in their service. They really connect with and care about their customers! As a non-profit leader in this community, Apex has donated their service time and time again to us for various service projects that involve a lot of recycling take away. They donate dumpsters, and replace them in a moments notice during our outreach projects. They often involve their ENTIRE office in outreach events like packing and distributing over 1,000 Thanksgiving Meals! Truly THIS company invests in Lane County, it isn't just a business, but a community builder!!Services: Donated goods pickup, Junk removal

Just a bad local business who Sue's poor people in the Eugene community!Just take a look at the most recent reviews... This company has gone downhill since the beginning of the pandemic.Do you enjoy not being able to garnish my wages, Sam?? You wasted your money because I'm actually poor, #DUH!I willfully given you more money than you've been able to garnish from my wages... Lane Apex is just a bad business.Services: Junk removal, Yard debris removal, House & garage cleanouts

So the owner thinks that it's appropriate to come on Google and lie about what they did in suing my family... And then have my reviews removed from Google.A respectful and professional business owner would attempt to contact the person making negative reviews... You haven't replied to any of my comments on here and you haven't attempted to call my cell phone.Are you seriously going to tell me that Lane Apex is going to go out of business over $200 bucks... You really need that money so bad that you need to take food out of my children's mouths??!!!You really got to be suing low income people in the community over a bill that's not even a 100 days old?!These reviews wouldn't even be up here if you guys had contacted me after I contacted you through Facebook... I've reached out, you have not.Exactly how is it working with the customer to pay the bill if YOU never reach out??I HOPE YOU FEEL GOOD ABOUT TAKING FOOD OUT OF THE MOUTH OF A 7-YEAR-OLD DEVELOPMENTALLY DISABLED CHILD!!😡SHAME ON YOU!!!

They repeatedly do not take all of my trash yet when the lid is not closed all the way because of a little extra trash they charge me MORE!!This week they did not even take my recyclables OR my yard debris when I called they said it would have to wait till next week for the yard debris.I wonder if they would like me to say that when my bill is due!!Maybe SANIPAC would do a better job!!

Updated review. Document every interaction you have with this company. On two different occasions I spoke to someone at their office was told my account was on a payment plan and my cans would be picked up after they weren't, my cans were not picked up and my account was charged a restart fee. The office staff doesn't note accounts, calls conveniently aren't recorded even though it's obvious this company has issues honoring what their office staff say.I used to have nothing but good things to say about Apex unfortunately that isn't the case anymore. I was very surprised to see a 30 dollar restart fee on my bill this month. I had previously called and explained I was financially struggling and would need to make payments on my bill, the person I spoke to said that was perfectly fine and did not inform me my account had been suspended. When I called today inquiring about the restart fee she explained it had been because my account was suspended when I asked exactly what the 30 dollars went to since they did not take my cans she explained it was because they had to inform the drivers not to pick up my cans and they also had to mark my account as suspended in their system. Charging customers extra fees for a radio call and inputting information in a computer during a pandemic who are already financially struggling is bad business practice. You would think the company would want to help their community more not add ridiculous fees to people who are already struggling. Shame on you.Services: Junk removal, Yard debris removal

One of their drivers hit my brand new vehicle while parked on a residential street and fled the accident scene. That happened almost three months ago and I'm still trying to get this settled. Since day one I've been struggling to get Apex and/or their insurance company to maintain consistent communication with me about properly getting proper compensation for their negligence. Recently they have completely stopped communicating with me and going on several consecutive days without a response.----Re: OwnerMr. Miller,Thank you for your prompt response. Unfortunately the driver did unintentionally flee the scene after striking my unattended vehicle. It wasn't until WE did further investigation and contacted Apex to verify the incident via surveillance that the driver was sent back and admitted fault. I understand this is out of your control and it's unfortunate for both of us. My review is not to bring light of any details of the case, but to bring attention to the lack of communication from your party to move this forward and get it resolved. Like I mentioned before, I've attempted to get in contact with them, but they have not responded to my emails in over a week.Service: Yard debris removal

The home garbage, recycle and yard waste removal is very good. The Billing Department on the other hand has ongoing issues that do not get resolved. Just received the monthly invoice by mail on 7/19/2021 with a due date of 7/10/2021 paid electronically by mail the day received. In a short while we will get phone call notifying use the payment is due. The say not to worry; we don’t, they should. This cycle has been going on for some time. This should be an easy fix Apex Billing Dept. Just please take some action.Thank you,Customer since Apex started businessServices: Yard debris removal, House & garage cleanouts

I have a very large facility that requires garbage and recycling to be removed weekly. I’m very happy with the relationship we’ve created. Services: Dumpster rental, Trash removal & disposal, Junk removal, Construction debris removal

had a great experience with one of your dumpster pickup drivers today. very impressed. thanks again!