Cash For Cars - Lexington East KY 40509

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Crystal Bruder

It’s definitely not as simple as they make it sound. First, you fill out the form online — then someone with terrible customer service calls you and asks the same questions over and over, even after you’ve already answered them clearly. She kept saying, “I don’t think I can get you more money,” even though I never asked for more. I told her twice I was fine with the offer, but she kept going, saying, “That’s all you’re going to get.” Again — I never asked for anything more. On top of that, she barely explains the process. I had to jump through a dozen hoops just to get anything moving. You can’t even schedule a pickup until you send a picture of the signed title — and depending on your state, it has to be notarized. Then you have to text her the pictures, and after that, call an entirely different number to schedule the pickup. No, they don’t do same-day pickups. You don’t get a real appointment time either — just a vague window, and the driver is supposed to call you. The whole thing was exhausting, extremely back-and-forth, and nothing like the smooth experience the reviews describe. Honestly, it’s just sad. Per the office that is actually picking up the vehicle they don't " allow " nor " like" to do same day pick ups - They don't give you actual pick up time - They schedule in 4 hour windows either in the morning or the afternoon and they call you with a 1 hour ETA prior to arrival - They schedule pickups Monday - Friday but the rep I spoke with said it's not the same day and is not typically done at the earliest convince. To be honest this entire process was extremely frustrating you are dealing with folks calling you from India and it's multiple people and they all don't have a good handle on how things actually work. To update the driver came out and was amazing and nice very thorough. Didn’t take very long but now I can’t cash the Check my bank said that there was something wrong with the check. I have yet gone down to Bank of America, but from all the reviews I’m saying I should’ve not wasted my time using this company almost everybody had issues cashing the check. I’m a little disgusted by everything to be honest.

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Debra mccain

Great service! Syed was extremely patient, answering my many questions, (some of them over and over), and when I assembled everything I needed and called back, everything was easy to complete. Curtis came to pick up the car and was prompt as well as polite. I handed over title and keys and he handed me a check! The whole process took about 5 minutes! I was educated on the entire process before everything took place and all my questions were answered completely. I highly recommend this company! Debra McCain

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Michael Taylor

The fact that I have gotten a response and I don't normally give five star ratings to anyone I think four is very acceptable. In this case though I'll make an exception, because it was a very exceptional experience. Especially for the condition my vehicle was in and for the price i received for my car. I have to say it was excellent! So yes, you all deserve a five-star rating! Thank you very much for the great experience! To anyone that is looking to sell their vehicle that does not run check this company out as well as others but make sure to check this one out as well because they gave the best price than anyone else! Thanks again!