Copart - Chicago North IL 60120

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Gyozo Barci

I picked up some personal items from my totaled car today. The procedure was much smoother than other reviewers described.<br>Just scanned the QR code on the door, checked-in the queue, and sat back to my car until got the text message (~30 minutes) that they were ready to talk to me.<br>The staff was kind and helpful. When I signed the documents, my car was already there.<br>It's 4* because I had to wait another 20 minutes for the license plates.<br>Other than that, great service.<br>There is also a food truck in the parking lot.

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Christine Keopraseuth

I had the absolute worst experience here. Our insurance had our car towed here and later declared it totaled. Even though we arrived before at least three other customers, they were helped and given their vehicles first. We waited over an hour and a half with nowhere to sit and no restroom available with my young son.<br>When they finally brought up our car so I could retrieve our belongings, the inside of our car was filthy with muddy footprints on the floors and seats. MULTIPLE personal items were missing, including the bucket seat covers we purchased, a car organizer with our son’s belongings and toys, a first aid kit, a snow brush, and phone chargers. The weather mats inside were also removed and missing. Copart denied removing anything and advised the next step is to deal with our insurance, despite the vehicle being in their possession the entire time.<br>They also refused to show me the photos they took of the vehicle’s interior so I could see if any of our belongings that were missing could be seen in the photos they took. After nearly two hours there, I asked if my son could use a restroom and after the employee went to “ask” was told no, he had to use a porta-potty outside.<br><br>Completely unprofessional and unacceptable experience. I would not recommend this location to anyone.

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Jay Lyon

SLOW, SLOW, SLOW, SLOW!! Whether you're trying to turn in paperwork, get personal items from your vehicle, etc., be prepared to wait at LEAST 1.5 hours. Both times I came, there were only two people working with a long line. I waited over an hour for them just to bring my vehicle to get my stuff. When I asked for an update 45min into my wait, the girl never bothered to check and said she didn't know. After asking another employee, he said she probably never called the car out. During both of my visits, I was here nearly 2 hours... Absolutely ridiculous!!!