I got a replacement engine from them. It was just as they claimed it was and at a good price. The core charge was reasonable too ($100) although I opted to keep the old engine because the parts were worth more than the core charge. It took longer to pull than they said it would and a zip-tie they used to hold one of the wire harnesses in place actually cut through the wires. They were friendly and helpful and I would recommend them.

I went there to buy a seat. I was told I had to pay for it before they would pull it and that I would also have to come back for it the next day. That wouldn't be so bad but they wouldn't even let me look at it first. Pay first without seeing it and then come back for it the next day? Brilliant policy! Also, they quoted me $220.00. Instead I went to B&R and only payed $75.00 for one that I could see first and get right away.

Bought a wheel they had in stock online, that I showed up to buy and they got it. After returning core wheel in person it was cheaper than online. People were nice. Problem was their computers were all messed up making the process a pain. I will go back if I need to.

These people are a joke. They say you can get the part today and then when you pay over the phone they say it will be ready Tuesday. Today is Friday by the way. Also they quoted me at 70 dollars for a mirror then tried charging me 80 then 75. The guy said he would figure out the price and call me back in about 20mins. A hour and 40mins later he finally called back. Brads lgbq or whatever they are incompetent.

Didn't have what we were looking for but a great place to get extras Parts when you're looking for them

Good service getting the part we needed however horrible service on core reimbursements they put the credit on our debit card said it would be a couple days called at 5 days was told to wait 2 more days went to the bank no credit anywhere called at 7 days still they are blaming the bank but was told it would be in our account within 72 hours Merry Christmas to us thanks for holding our $75 core credit and messing up Christmas...

This location has some oppertuities for growth. I think the biggest thing they need to improve is getting someone who is on the phones full time. The response to calling in every time is a poor and with a company as large as LKQ I have come to expect more from other locations. This location overall just seems to be under staffed and under paid you get a very strong impression that the staff is under stress.

Called to order a part on 1/15. Got called on 1/16 that the part was in. Went to the store to pick it up just to find out that the part was in Portland not Redmond. Called on 1/17 to find out if the part was in. Spent around 20 minutes on the phone just to be told that they couldn’t find my order even though they withdrew the payment. The majority of the time on the phone was on hold. No local number to call.

The Bend Oregon location Will not even look for the parts I need that I know they have, tell you they have parts they do not have, absolutely worthless establishment...I sure miss the old days when you could go to a wrecking yard and find what you needed. The people they hire behind the counter is nowadays are borderline mentally retarded

Don't call this phone number. When he answered he immediately put me on hold, and 8 minutes later he hung up (or the automated system hung up). I would hope their customer service is much better in person, but I don't know for sure!