LKQ Corp 89081

J

José Roberto

Bad company when it comes to the quality of used parts and customer service. On 06.13.2023 I purchased a used engine for my Ford Fusion. The first problem started with the difference in the price online compared to the price in the physical store (more expensive) for the same product. Once the purchase was made, even with the higher value, the engine was delivered and when installed in the vehicle, it was in terrible condition. Contacted to replace the engine, LKQ took more than 10 days to authorize the replacement, as the company technician who would be sent to analyze the engine never showed up. After the exchange was made (I had expenses to take the engine to the company because of LKQ), I was given another engine again with a problem (4 broken parts). I've contacted the company and they told me that the external parts of the engine has no warranty and they didn't provided this information at the moment of the purchase. I also inform you that the company kept my original engine and informed that it disposed of it, making it impossible to return the part. I have been without my car for 3 weeks and I work with my vehicle, due to the negligence of LQK, which does not even review the products it sells. I would not recommend this company to anyone in need of parts for their vehicle and If I could I'd like to give zero stars.

F

FreeFi Nation (Free-Fi Nevada)

I love LKQ/Keystone, I love the service and my sales representative Sergio Guevara is excellent. I have to also say that the delivery service is one of a kind in quality.

B

Black Picasso

Customer service on the phone is horrible. They get an attitude and hang up, never want to answer additional questions.. I go to the back order parts took 30 min to an hour to find the right part . Then they sent the wrong part 3 time . One part was broken.