LKQ Norfolk 23321

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Alex Gillaspie

I showed up a little too soon to pick up an engine I ordered through eBay. It can be funny to just show up there, luckily I had been before a few years ago so I had an idea at least. I spoke with an older gentlemen and he had no idea about my eBay order.. but he was able to call Beth up front for me. Though I waited around a little while, Beth was extremely helpful and was able to "rush" the processing and I was able to leave with my engine the same day. They made me feel like they actually cared by saying things like "well the customer is here and waiting" Definitely important because I don't have many week days off to pick up but I learned my lesson if I would've just bought it there instead of eBay I wouldn't have had that problem

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Steven Burns

I have been fixing cars for 40 years and they are on point fast service very friendly and they delivered what they said they would I am getting ready to purchase another engine from them I will not be using anybody else

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Joanne Johnson-Shaw

I spent hours, no days looking for what I needed. Heard about LKQ. FAST, FRIENDLY. THOROUGH and the price was competitive!!

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Nasir Manzoor

Could be a great experience if the front desk person was also not actively taking Call Center calls while trying to talk to customers. Went to pickup the parts but did not work on my car last time. Parts I tried previously with different issue worked great and decent price.

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No Distractionz Podcast

I can’t understand, how we still have people with no customer service skills at their businesses... I called LKQ several times For two days and someone finally, after holding for 20 minutes, picked up, said hello, herd what I had to say and hung up ? No feedback or anything, so my question is, would you have responded better if you knew I was white !!! I guess you guys pick and choose who deserves to be serviced....smh, terrible customer service..

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Quan Sadler

Their used engines are overpriced. Their warranty sucks ass. You get a 6month warranty on used engines with them, but trust me they're going to do their best not to honor it. I'm going through it with them now because a engine I bought from them went bad on me out of nowhere and their technician said it was from overheating and the heat tabs melted off. The engine didn't overheat and the tabs are still on it. Had a shop tear the engine down and it was clean. It was lack of oil pressure from the oil pump. Will have to take them to court.

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Akio Miyamoto II

Everyone says its bad customer service has obviously never been to a junkyard. This place is clean and has AC for you to relax in while they pull your part. IF they say it will be ready tomorrow its ready. Fair prices and above all. They have CLEAN BATHROOMS!!!

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Jordan Rice-Stadsvold

I was told a week ago they had a part I needed quickly but they had to order it and it would be there by today. I called today to check and was transfered 4 times and put on hold for a total of 48 minutes just to be informed that the order was never placed. Terrible company with awful customer service.

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Leslie Jarvis

Customer service sucks! Ordered part & it never came and when I called to follow up they had very nonchalant uncaring attitude...I advise not using this company if you need dependable service, I definitely will never rely on them again...

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Ryan Williams

It is my new job. Today was my first day.