Metro Used Auto Parts 23321

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Kaiden Knight

Went to go a part for a car. I asked the man at the counter if the part works and he replied he didn't know. So I asked well how can I buy a part if you are unsure if it works. He told me that's a risk I would have to take and no refunds.. Poor customer service Rude and disrespectful.

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Jay Savage

Phone always down I bought a part using my chime card on Apple Pay and then the next day they said the part was bad so they tried to refund me but said I used a different card when I have proof I bought it off the ONLY card I use so they basically scammed me smh

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Gene K

Picked up a used climate control panel for one of my customers and had no problems and even had a conversation about car repairs and what transmissions to stay away from. Will do business with them in future if a customer wants a used part for their car.

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K Brx

I had the pleasure of working with Butch from Metro on a gauge cluster I needed for my own car. Their business phone lines actually went down the day I was ordering the part and this gentleman actually called me from his own cell phone to get the order done and make sure we were good to go. I would absolutely recommend these guys even if your not local they do offer shipping, Butch was very nice to do buisness with and actually treats ya more like a friend then a customer ,for that alone I consider Metro a valuable asset for replacement parts.

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DeAnn Nadon

Called to see about a part and gentleman said he would call us back because they had the car but unsure of the part. Waited a couple hours so we went there. They didn't have the part but he forgot to call us back.Which I get if you get busy and since this apparently is not a pick-and -pull we were unable to even look at the car to see if we might want other parts. How can you sell anything if it's a pick and pull but you don't call your customers back?

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Abbey Foltz

Somebody had stolen one of my tires right off my car and these guys had the exact rim and tire I needed at a very good price. Very thankful I was able to find them. They were easy to work with and very kind and understanding.

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Thunder “Thunder”

I called to get pricing after being recommended by this really nice sales manager at pick in pull in Virginia Beach for a donut tire and about hit the floor when the guy told me he would charge me $75!! Really crazy when i just purchased the only two they had at pick and pull for $15 a piece..smmfh..very disappointed..

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Frank Hunt

I got a fair price for a used trannie that included delivery, but a couple weeks AFTER it had gone out of their warranty I was having serious problems. I was EXTREMELY impressed that these folks stood by what they sold me and delivered me a 2nd one the next day. You are always taking a chance with used parts, but your risk is minimized with this company.

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Amanda Smith

They had a 13 inch rim for my Honda, and that is so hard to find, and their customer service was wonderful.. They were great to work with and I'm so glad I found them!! I'll definitely be calling them again in the future!!

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stefanie dasilva

Just came out from there to pick up a car that was towed. Staff was EXTREMELY rude and disrespecful the entire time we were there! Even though they were rude we still kept our calm. They do not know how to provide any sort of customer service. When asked a simple question about how the towing would work he didnt care to answer our question even though he deals with situations like on the regular he rudely responded that i need to just call the other company while the other coworker just laughed at our shocked expressions. I get it you get paid no matter what but you should still show respect to others as a human being. We werent difficult to deal with, we didnt give him ahard time. Im just baffled at how these people treat their customers. If i could give negative stars i would, but i guess im sticking to just the one star.

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AntwoniQue Butler

Was very pleased. Husband drove 55 miles to another tow yard that we reserved a piece that had been sold upon the morning of arrival, he was able to go to this establishment and get the same piece at the same price. I am a pleased wife. Thank you

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Brittney Carrasco

Was diving down a busy intersection and gave this tow driver plenty of room to merge for several miles, at which point he did not. Then in moving traffic a TOW TRUCK cuts me off while traffic is moving almost causing an accident and then drove several miles with his hands out his window shooting birds and yelling and cursing despite him being in the wrong and me leaving several lengths in front of me prior to that for him to get over while he was on his phone. So there’s that 😂 Tag 4802 TV. Called to report it to the business and it’s the same guy that was driving answering the phone that has been apparently giving bad customer service per other reviews.

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Kustom Transportation LLC

Top Notch! They did not have the part I needed but instead of hanging up the phone, they actually took the time to check the area and found who had what I need. Gave me all the contact info to reach them. Customer Service at its best. Will definitely be our "go to" professionals forever. Thank you so much!!!

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Andre Rico

The man was the truth. I brought the wrong size rims and he exchanged them for free no questions asked and he didn't charge me anything. Good people 👍

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Great Bridge

These guys are my first call everytime i need a dealer/ used part. Easy to deal with and they stand behind their parts. Ive dealt with the driver, Mark, at 2 shops now. Havent met a nicer dude.

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Andrew Smith

Excellent! These guys came highly recommended and so far the parts that I have gotten have all worked and done what they are supposed to do. See David and the guys and experience the real Culture Americana of a working salvage yard!

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David

Always good service and always friendly. See Dave and the crew for all of your parts needs. If they don't have it for some strange reason...they will find it for you!!

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Ben Kennedy

Terrible. Absolutely terrible customer service. Glad I didn't go here because if someone talked to me like the guy talked to me the phone in person, he would've left work on a stretcher.

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Gary Holland

Metro has a huge selection of used auto parts. They probably have what you are looking for. The prices are good and if they don't have it they will find who does .

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Zachary Kirkland

Great place! Wide range of parts, comes with 30 day warranty, and they get the part for you! We will be returning here!

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Michael Tomlin

Great place for used auto parts. Robert is the man, will look out for you. Awesome prices.

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Keith Moser

I had bought a wrong part and Metro worked with me on a return. Top notch company. I would purchase from them in a heartbeat. Thanks Joe!!!

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Robert Keeton

Called on a Friday drove from Richmond to Chesapeake on Saturday picked up the part fixed the car couldn't have asked for better

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Joshua Ramos

The pricing and selection are great, the staff is knowledgeable, and if they don't have a part they can find out who does.

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charles Medlin

Went to pickup part for friend these guys were fast friendly & I highly recommend them for parts needs.

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Braxton Hall

They told me they had my part so I drove 3 hours to get it. When they were taking the part off they ran over it with a front-end loader and it was destroyed. Failure

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David Barnes

These guys took good care of me I was looking for a part that's not for sale

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Joey Sparkman

Dave was very helpful n knowledgeable in finding what i needed for my car. I highly reccomend them.

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John Gibbons

If everything works out it was great! Sven aint no good!

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jonathan Barrios

Worst service I've ever had!!! They don't know how to treat customers,they are so rude and sarcastic I'm never gonna go back to that place and I don't recomend this place for nobody