Great customer service and knowledgeable staff! They typically have what I need in stock and if not they order it quickly. Jake Jensen.

So Orilley has really gone down hill on their customer service, I called to make sure they had the oil in stock Bob put me on hold to go see if they had the oil in stock, a few minutes later a young lady comes on the line and I informed her that Bob was helping me and he had gone to see if the oil I needed was in stock, she said that he is helping another customer. So I explained to her I wanted to make sure that the oil was in stock before I drive to town and she said it was in stock, then I asked if they price match and she said yes we do and I asked her do I need to bring a screen shot of the competitors price and she said no I’ll just look it up. So I make the drive over 30 miles round trip and grabbed the oil and Bob said that he would help me, when I brought up the price match he said what is the competitors price and I told him and he said that Orilley can’t match that and that they don’t price match oil, I told him I had just talked to the girl and she had said that they would match the price and he said that he was standing there and she had told me that they don’t match price on oils. I wouldn’t of made the trip knowing that I was going to pay the extra $10.00 a gallon price I was told that you price match, he said no that’s not what she said! It will be a cold day in hell before I step foot back in the Susanville,Ca Orilley store. By the way last month I was in Reno, Nv and Tractor Supply only had 2 gallons of oil in stock and I needed 3 gallons and it was at a great price so I went to the Orilleys and they price matched Tractor Supply.

Love the store close and convenient but they Should be a bit more knowledgeable

Whatever you need, they got it... And if they don't, they will get it- in hours not days! Friendly, knowledgeable, and fun to shop with.

Service does still exist, you just have to know where to look. Thanks Susanville O'Reilly's for checkling and swapping out our battery

Great parts store very helpful parts people . My store of choice

Great service and friendly people. Was helped promptly and professionally. Would go back if ever I need an auto parts store.

These guys are beyond great. The entire staff was as kind, courteous and helpful as could be, and after 3 days in the parking lot replacing and checking every bit of the charging system, I'm in my way again after an employee here called someone and figured out that my problem was a missing fuse. Thank you guys, Robert, Rick, Austen, Sabrina...everyone for putting up with me so pleasantly. ☮️

Been using them for years good people

Six people working, only two looking up parts and checking customers out. Stood in line for 5 minutes waiting to be checked out while 4 employees were bs'ing in the back behind the batteries. I could see them back there so i know they could see me standing and waiting......