Rad Towing WA 99336

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Ethyn Kufahl

Got my car towed and wouldn't let me get my personal items out and couldn't take the car out of gear or release the park break. Damaged my bumper broke my skid plate and damaged my transmission and messed up my alignment. The guy towing my car wouldn't let me take pictures and told me to go do something else. Over charge the legal impound fees for storage and after hour release, can check by reading RCW 46.55.11, RCW 5.86.220, and RCW 46.55.063. They went well over the 135% max for a class A tow truck. And the rate card is out of date it is dated 01-30-2024 but the new rates for the state became effective April 21st, 2025 and I was charged by the old rate. When I talked to dispatch they said to get a car towed where I was at that i would have to go through management but on the weekends management isn't at the buildings. I went in to talk to management on Monday they said they had no calls and the tenets don't have permission to get a vehicle towed with out going through management. My car was illegally impound and I am definitely going back for the $651.11 for rad towing illegally towing my car and when they over charged state maximum. Hoping to get my money back for illegal tow and them to pay for damages to my car. Wouldn't recommend due to damage, overall service and illegal impound.

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Larry Rich

(You're incorrect about a notarized letter. I called three times asking for alternatives to a 10 hour road trip. Each time I was told the only way to retrieve the vehicle was to show up in person with an ID. Maybe your dispatcher's dont know this. I wish i would have written down their names.) My son's car was towed on a Friday. He tried to pick it up early Saturday. They wouldn't let him recover it because the car was in my name, I'm his father.The car is his, he makes the payments but i helped him with a loan when he was 16 yo. They demanded I drive up from from Oregon, (10 hours round trip) and show them my ID. They wouldn't let me send them an email scan of my ID. They wouldn't accept my son's insurance form with his name, address VIN number. RAD towing made this transaction so inconvenient. Unbelievable!! Plus they charged my son $1074 for a hook up and storage for 24 hours. Ridiculous! I called around to some of the local towing companies in Kennewick. They charge $400 for a hook up and $50 per day. Also they said they have no problem accepting a scan copy of a DL or written note from the person on the title. I know RAD towing are operating within the guidelines of the law but can't you have a little compassion on us?? Why make me drive 10 hours to show my ID to your rep who literally looked at it for 10 seconds and handed it back. Didn't even ask for the registration. Uggggg Im giving you three stars because your driver,dispatcher, and agent were courteous.

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Preston Avery

My experience with this towing company was extremely disappointing and raises serious concerns about their business practices. I was physically present before the tow truck driver even hooked on to the car. I was standing there while the tow truck driver was preparing to take my vehicle. I repeatedly asked to be able to take my car and was denied. My car was forcefully taken, the driver should have got out of my way and let me have my car and then charged for an uncompleted tow fee. Instead, I was denied that option and told that the vehicle would be taken to the lot regardless of my presence and against my will. This felt forceful, intrusive, possibly illegal and unreasonable, as I was right there and wanting to move the car immediately. I arranged a ride to the tow company's office, which was within two hours to retrieve my vehicle. By that time, the company had already added storage charges and raised the total amount owed to over $500. I was told very directly and firmly that the price would continue to increase the longer I waited, creating pressure to pay on the spot. When I asked for any type of reduction or fair adjustment given the circumstances, the company refused. There was no willingness to work with me, even though the timeline was short and I had been present before the tow truck driver even hooked up the car. What makes this situation especially concerning is the lack of reasonable options given to the consumer. Expecting someone to “beat the truck” to the lot in order to avoid extra fees is not practical, and in most cases would require unsafe or unlawful driving. Denying me the chance to take my vehicle back while I was standing there, then adding hundreds of dollars in fees in under two hours, demonstrates a system that prioritizes maximizing revenue over treating people fairly. This aggressive and unethical practice calls into question the business practices of the company. The issue is that there never should have been a tow with me physically standing there trying to take possession of my own car. Towing companies should not be allowed to keep this kind of practice going. The absence of any flexibility, and the refusal to provide a reasonable resolution even when it’s warranted. Customers should be fully informed of how this business handles situations before they ever find themselves in a similar position. This situation still merits some kind of a correction.