Trac Towing 97756

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Karen S

Jared was the driver. Very professional with empathy & over-the-top customer service.I had taken my primary vehicle, a pickup, to the mechanic in Redmond. They were not able get the part so I had to use a back-upvehicle. It wouldn't start (called AAA)Jared arrived & started the car. It was a bad battery. Even tho I had gas in the car I had gotten 4 gallons in a gas can & I also had a backup battery. Jared put the gas in the car & also checked to see if the battery was good (I knew he wasn't able to install it even if it was good & he didnt have any batteries with him as they were on backorder ). He makes Trac Towing & AAA proud👍👍👍

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Gerald Hamer Jr.

i would not recomend this company to no one. after calling Triple A for lock out request Trac Towing comes out and then tells me if i don't sign their adindem they will not peform service. and what they wanted signed was me accepting any responibility for any damage they may end up causing to my car. so because i would have had to Call Triple A For Some one else to come out i just signed it and be done with it. out of 12 cars that i have owned and have had lock out request made on my car. this is the only company that pulled this one me.Service: Car lockouts

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Christa Rogers

Jeff was an amazing tow truck driver. He had a tow truck big enough to tow my van and 3 passengers in the cab with him. The truck was new and clean. He was very friendly and professional. Although it was a tough situation needing to be towed 150 miles and 3 of us needing a lift, he made the experience the best it could be. I highly recommend using Trac Towing and Jeff as a driver.Services: Long distance hauling, Car towing

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Mackenzie McIntyre

I called AAA after being in an accident, they sent out Trac Towing, I cannot remember the name of the driver, but he was absolutely amazing. I sincerely appreciated his attitude and light hearted-ness after everything I had been through. Hands down will always choose Trac Towing for anything I need towed. Thank you for being such a kind person in today’s society.Service: Car towing

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Hynrgee

2002 Ford Excursion (8 cylinder turbo diesel with kayaks, bikes, and camping gear on another trip to Canada) blew the turbo and muffler. We were fortunate to be stuck 10 minutes from Bend. We called Triple A (aka AAA) and were told that since we were on the highway that we would receive priority service. Two hours, one call, and a sheriff's visit later, Vic arrived as the emergency after hours roadside assistance. He understood that we were tired, more than disappointed with Triple A given the length of the wait, and set about to tell us about options in Bend to fix the turbo diesel and hotel options at each location. He even called hotels with us to determine where he would leave the vehicle for the night. He assured us that Triple A would honor a continuation tow the next day and instructed us on what to do. The next day we called the mobile mechanic that Vic recommended since he worked on Sundays. The mobile mechanic diagnosed the problem. We needed to get the Ford to his garage, however. We called Triple A per Vic's instructions and were told it would take at least two hours to be towed. We asked for Vic, but Triple A told us he was not working. Disappointed and knowing that Triple A's estimate should be doubled, we were prepared to spend another night in Bend. Minutes later Vic pulled into the parking lot in his tow truck. He said he was working, drove by the hotel, saw us in the parking lot, and decided to check in. Dale the mobile mechanic had helped us identify a tow truck that could assist us immediately and we called Triple A to assign them, but with Vic there, we again called Triple A to assign Vic. The only good thing I can say about Triple A is that they assigned Vic. If you're stuck in Bend, call him.

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Cheryl Hadley

I came out of work last night to a dead Prius, AAA sent Trac Towing and the driver was wonderful, jumped my car, offered to test the battery, and gave advice based on age of my car. It was cold, windy, and he got it going in no time at all. Grateful for the excellent care.

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Pam Drasbek

Had a dead battery today. Called AAA, they sent out Trac Towing driver, Tanner showed up, was very nice, very professional and got me back on the road. Appreciated his work. Very happy. I've dealt with tow truck trivers many times, Tanner makes up for all the past jerks. Tanner was awesome!!!

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Christine E Cairns

Called AAA for my Ford F150 to be towed from Ford in Bend to my residence in LaPine. FORD was unable to work on the vehicle .So the Guy takes the F150 off the tow truck I go to move the vehcile the battery is dead. One of the things Bend Ford couldn't change in the week they had it .So I go get my jump pack and jump my truck as the tow guy is doing nothing . He asks me for my AAA card. Which I didn't have and I said I wasn't going to get it. I called AAA for the tow service and the gentlemen from Blue Line Towing that towed my truck to Bend Ford said he didn't need it.As I am leaving he makes a comment about cancelling my AAA membership.I have been a member since 1998.My husband and two 19 year olds all are on AAA membership.I was disgusted with the laziness to make me jump my own vehicle and the nasty comment to cancel my membership. If you need towing Blue Line Towing in LaPine. Caring and professional

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Shawnda Seifert

Kinda expensive just to hook up but I would highly recommend James I've gotten him the last few times I needed a tow he's on-time, professional, & knowledgeable

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Bronson Smith

Vic was my tow truck driver and was excellent! Even gave me a ride home after dropping my car off at Les Schwab!